Perfect location for a quick get away to Bend.

The place was nice and clean, check-in process was super easy and management was very quick to respond when I emailed any questions I had and its close to downtown pubs and restaurants. Only real complaint I will say is that the mattress in the bedroom needs replacing, it was very very uncomfortable but the Murphy bed in living room wasn't bad the second night. The train that passes through at 2am and 3am was only noticeable if you left sliders open. The people upstairs are heavy footed but nothing you can do about that :) overall it was a nice place to stay.

We did not arrive until close to midnight but had no trouble finding or accessing the unit. We were in Bend to visit our daughter, son-in-law, and newborn grandson and the unit turned out to be less than two miles away from their apartment which made the rental very convenient for our needs. I loved the fireplace! It was great having two full bathrooms so we could shower and get dressed in minutes, giving us more time with the family. The complex itself seemed a bit dated and would benefit from some updates/modernizations/ renovations. We were only there for three days but would have chosen a different rental if our stay was longer term.

Had everything we needed. Love having the two bathrooms and the Murphy bed. Great location and super affordable.

Had everything we needed. Love having the two bathrooms and the Murphy bed. Great location and super affordable.

This property was well situated; a lovely parklike setting/view close to downtown Bend, quiet and peaceful but also has easy access to the highway as well. We've stayed in that same complex before but in a different unit. Don't mind the stairs at all since this unit is large, well furnished, very clean and has everything in it you would need for a fun and comfortable visit...except one very important thing...usable heat (although heat was listed in the description). It happens that we were there during a cold snap with temps really dropping, especially at night. Since there was no thermostat and no floor vents, no renter booklet in the unit, and only an air conditioning unit on the wall (we looked up the model number and it doesn't generate any heat , only a/c), we phoned the number given to us. The young lady was very nice, but was not able to assist (too long a story to go into) and since it was a weekend, she promised to have someone contact us. Well, I think we messaged back and forth with at least two or three others via VRBO messaging but what it comes down to is that no one could actually tell us where the "heat pump to keep you warm during ski season" was that was in the listing, and no one could really tell us where any controls were for any heat or how we would turn it on. Even the Front Desk Supervisor at Bend Riverside Rentals messaged us only AFTER we left, to say they had been out for a few days so someone who is not in Bend had been covering the phone and inbox for them, that is why no one from the office has been able to come over and check out this issue for us. Really??? The unit was very cold during our stay, uncomfortably so. Although there is a gas fireplace that helped in the evening, whatever heat was generated didn't reach the bedroom/bathroom area and we didn't feel that it was safe to leave it on overnight. Thus we woke up to a very cold unit.. Yet after our stay, we were just told, "Oops, too bad but sorry, we were away"??? I'm sure any VRBO renter would agree that this isn't acceptable. I think that we at least have deserved a partial refund for this situation, but none was offered. Very disappointing since this is the first short term rental experience we've had that I was not able to leave a very good rating. Between the lack of heat and the lack of concern by those managing the unit for our comfort or satisfaction, I would not recommend staying here.

It was close to downtown. It had everything g we needed. The mattress was a pick saggy toward the middle