Easy, hassle-free, place to book. Communication was great. Definitely will return

Upon arriving at the appropriate check in time, we discovered the condo had not been cleaned. Every bed unmade, wet towels piled up, dishes in the sink, food on the counters, fridge dirty with spilled food. Bathroom garbage full. It was shocking and gross. Called the office, no answer. Called the owner no answer. Walked to the office where the ladies behind the desk were *so* rude asking us "how we even got in there" (the host provided us the code, of course - how else?!) and telling us to immediately vacate the property. Like, what? It's 4th of July weekend in Lake Chelan, where the heck are we supposed to go?! We had to move all of our belongings outside and wait for the cleaning staff to finish. By the time we were able to get in and ready for the night we had missed our dinner reservations (4th of July weekend - not easy to find something on the fly). The owner has been unwilling to compensate the night and admitted to watching "surveillance footage" of us (5 women), citing our comings and goings and telling me that "since we used the amenities..." not sure how he knows what exactly we were up to..... ?! It has been almost a surreal experience, being treated so poorly as if *WE* had done something wrong. Check in at 4pm, checkout by 10... we're paying a LOT of money for very FEW hours in this rental. At this price point I expect exceptional service. This has been exactly the opposite. Avoid this rental and this platform - it's not worth the risk.

Easy, hassle-free, place to book. Communication was great. Definitely will return

The condo was dirty, there was dirty laundry, beds were not made, there was a latter in the living room. Also, this condo is not on front of the lake. The condo was not ready for us, and it spoiled our trip we ended up staying in a hotel. The host did end up refunding our money right away. But we did end up losing the money we spent on food we took to prepare during our stay and since my dog couldn't stay at this property I had to pay pet boarding. The host stated the property management team at the premises did not do their job to have the property ready for my family.

Nice property. The staff at the front desk were friendly and informative, we'd definitely stay here again!

Nice property. The staff at the front desk were friendly and informative, we'd definitely stay here again!

Great stay for company conference. 10 minute walk to downtown. Didn’t have shampoo though which was a disappointment.

Great stay for company conference. 10 minute walk to downtown. Didn’t have shampoo though which was a disappointment.

Beautiful townhouse with everything you could possibly need. Well stocked kitchen. Comfortable beds. Enough space for everyone to spread out. Loved having two master bedrooms on different levels. Spotless.

Definitely would love to stay here again. The resort personnel were so polite and kind. The only issue we had was the refrigerator was broke and so the back up was in the garage which is 3 flights of stairs down. Very inconvenient and a big hassle if you are trying to cook and the fact that there was no compensation for that was not expected. First time using VRBO so I don't know if that is a typical practice. But all and all it was a very nice place to stay and a lot of room for all of your family to stay.

Was going to Chelan for a wedding, needed a place for extended family. Naveen accommodated our every need and kept us in the loop about conditions and what was going on in Chelan. Would Highly recommend!

My favorite place to stay. Property owner always checks in and call you first which I really appreciate. Very friendly and explains everything. Home is always clean is the best place to stay for large groups. Very comfortable home and location is best!

Definitely would love to stay here again. The resort personnel were so polite and kind. The only issue we had was the refrigerator was broke and so the back up was in the garage which is 3 flights of stairs down. Very inconvenient and a big hassle if you are trying to cook and the fact that there was no compensation for that was not expected. First time using VRBO so I don't know if that is a typical practice. But all and all it was a very nice place to stay and a lot of room for all of your family to stay.

Was going to Chelan for a wedding, needed a place for extended family. Naveen accommodated our every need and kept us in the loop about conditions and what was going on in Chelan. Would Highly recommend!

My favorite place to stay. Property owner always checks in and call you first which I really appreciate. Very friendly and explains everything. Home is always clean is the best place to stay for large groups. Very comfortable home and location is best!

Resort was perfect mix of activities for our group! Boat slip was perfect for our boat, kiddos used the pool everyday! Paddle boards and lots of easy day use fun! The parking was ample and even had room for our boat trailer and truck! Would recommend for families!

This was e second time we’ve stayed at this property and both times it was excellent. The house is perfect sized, had all the amenities we could have needed. Highly recommended staying here when in Chelan!

This was e second time we’ve stayed at this property and both times it was excellent. The house is perfect sized, had all the amenities we could have needed. Highly recommended staying here when in Chelan!

Great place especially if you need extra parking. We came from different locations so several cars. Roomy perfect for 8 but it could easily accommodate 10. Locations really good for access to everything in Chelan area. One little glitch, granddaughter’s got there early and went in before they were supposed to. Don’t do that! But we survived that and after that all went well I think.

Great place especially if you need extra parking. We came from different locations so several cars. Roomy perfect for 8 but it could easily accommodate 10. Locations really good for access to everything in Chelan area. One little glitch, granddaughter’s got there early and went in before they were supposed to. Don’t do that! But we survived that and after that all went well I think.

We were so pleased with everything at this home! Perfect set up for 2 families. Home had everything we needed! Huge garage & parking spaces. Short walk into town! Cannot recommend this home more & we can’t wait to come back next year!

We were so pleased with everything at this home! Perfect set up for 2 families. Home had everything we needed! Huge garage & parking spaces. Short walk into town! Cannot recommend this home more & we can’t wait to come back next year!

Very nice location, walking distance to downtown Chelan. The property was exactly like what the picture showed, really clean and comfortable, right on the lake. We took a stroll every evening with our kids. We brought our doodle pup and the owner had to pre-approve it, which was totally understandable. The process was easy and he was willing to work with us (even though we somehow missed to disclose it initially, so be aware of this step if you’re thinking about bringing your pooch). It was great! Property manager was super easy to work with, very responsive to our questions. We would totally stay here again. We had an amazing time!

Very nice location, walking distance to downtown Chelan. The property was exactly like what the picture showed, really clean and comfortable, right on the lake. We took a stroll every evening with our kids. We brought our doodle pup and the owner had to pre-approve it, which was totally understandable. The process was easy and he was willing to work with us (even though we somehow missed to disclose it initially, so be aware of this step if you’re thinking about bringing your pooch). It was great! Property manager was super easy to work with, very responsive to our questions. We would totally stay here again. We had an amazing time!

This is the second time we have stayed at this property. We love the location, the Peterson’s Resort areas s the proximity to the downtown area of Chelan. Great place to stay!

We were very happy with our stay, surroundings, condo and those who worked there starting with our check - in. There was a stain on the trundle bed upper sheet and also the mattress pad. I cant help but wonder if the sheets were changed. We have always stripped our beds before leaving other vacation places. The paper towel limit and toilet paper limit was not something we have seen before. what if someone has GI problems or other medical reasons. Also the toilet paper is per bathroom- not per person. The owner did not respond to my questions in a timely manner even when I asked where we checked in. the day before. I looked up the address for Petersons and it had the wrong address so it took a half hour to find the office. We were never told the code to the condo. He didn't even know the policy for visitors of family using the amenities of the property. FYI, they just have to get a day pass. Overall, minor things. Everyone else working at the facility were great! Kathy Marshall

A short walk to town, a pleasant resort pool and hot tub with lake access. The teens enjoyed the free paddleboarding, we grilled out on the deck, and loved the spacious accommodations. Will surely book again!

The property was beautiful! Walking distance to town and wineries. Beautiful views!

The property was beautiful! Walking distance to town and wineries. Beautiful views!

We had an amazing time! The resort staff and the owner of the place we rented were fabulous. We are looking forward to coming back!

Wish I could live there. The view was the most beautiful ever. The host was very nice . Very comfortable everything was clean and there of what was posted on the site.

We had an amazing time! The resort staff and the owner of the place we rented were fabulous. We are looking forward to coming back!