JW Marriott Hotel Bengaluru Prestige Golfshire Resort & Spa

When we arrived at the hotel, there was a queue of people checking in that's when Jinal walked up to us and helped us check in without us having to stand in the queue. Jinal sorted us out, she even texted me to check in every now and then. On the first night we had an issue with the air con in our room it was freezing and the temp was going down to 16 despite us constantly increasing the temperature, even though the technicians came and looked at it they weren't able to resolve it. The next day Jinal upgraded us to the Suite and we had a lovely stay. The suite is just mind blowing! We didn't leave the room. Thank you Jinal for the thoughtful upgrade it really made our stay memorable. The property is stunning and it overlooks the golf course, there are activities almost everyday for both adults and kids. Additionally there is an Entertainment Zone which is pretty cool. We got massages at the spa and I was very impressed with my masseuse Mineo, the massage was so good that I fell asleep. I would also like to mention Robin the main guy at the Pool Bar who made the perfect Negronis and other cocktails for us. We had such a blast as we spent hours by the pool. The staff in general is very polite and courteous, almost every day the housekeeping staff would leave little pieces of chocolates for us, Tahir from housekeeping even got us some traditional trinkets. We loved the attention to detail and really enjoyed our stay. The chef came to us the night before and asked what we'd like to have for breakfast and offered to make Appams and Stew which was such a lovely gesture. It was off the menu but so thoughtful of him to check in on us.

Honestly, there was nothing to complain about. Hope they fix the technical issue with the ACs but maybe this was a one off so I don't blame them.

Best Resort in Bangalore- by far. unparalleled comfort and opulence. Great customer service, amazing staff.

Nothing

Everything right from the front desk, where Ms Khushi was kind enough to place a cake in our room for our mother's birthday to Ravi who patiently explained the property to us on our buggy ride and everyone who made it most memorable from the restaurant to room service to the housekeeping...thank you!

All good

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.

**Subject: Formal Complaint – Disappointing Stay [Booking ID: 6595766509] – [mallikarjuna D R]** Dear [Jw marriot prestige golfshire. Ceo/ Hotel Manager/General Manager's Name...?], I am writing to express my profound disappointment regarding my recent stay at [Jw marriot prestige golfshire] from [16/08/2025] to [17/08/2025], under booking reference #6595766509. As a guest who chose your establishment for its reputation of excellence, I regret to report that my experience fell drastically short of the standards expected of a five-star hotel. ### Key Issues Encountered: 1. **Service Failure:** - [Specific incident, well come check in"Rude treatment by front-desk staff upon arrival," "Concierge ignored repeated requests," "Room service orders were incorrect/missing"]. - [Impact: communications"This caused significant inconvenience and delayed my plans."] 2. **Room/Amenity Deficiencies:** - [Specific issue, no guidance "Room was not cleaned properly (stained linens/dusty surfaces)," "Malfunctioning AC/TV," "Promised balcony/view was obstructed"]. - [Impact: restless, "This compromised my comfort and rest after a long journey."] 3. **Facility/Value Concerns:** - [Specific issue, lack of information"Pool/spa was closed without prior notice," "Overcrowded breakfast area with insufficient staff," "Excessive hidden fees not disclosed at booking"]. - [Impact: waste of money "This undermined the premium experience I paid for."] ### Expectations vs. Reality: I selected [golf shire] based on its accolades and promise of luxury hospitality. Unfortunately, the inconsistencies in service, upkeep, and attention to detail were unacceptable for a property of this caliber.