Breakfast was nice, we got some sweet potatoe instead of meat and was great! Nice room and good yukatas.

Not really anything. Maybe a discount to some onsens as onsen weren’t included in the stay.

La vue sur la nature était très appréciable. La chambre était grande et au calme, avec tout le nécessaire.

Le petit déjeuner est très bon mais peut être un peu léger ? Nous apprécierions de pouvoir prendre une boisson chaude ET un jus en même temps. Le prix d'accès aux onsen n'est pas inclus.

The location (super close to the train station), the room was nicely decorated, the cute coffee shop downstairs, the fact that they give you free yukata/kimonos to walk around the city. The breakfast was also nice. They allowed us to check in early because the room was ready.

There is no shower, so make sure to shower at the public onsens before going home to sleep.

The hotel is a great place to stay in Kinosaki Onsen. It's right accross the train station and very close to the baths, restaurants and shops. The room was very clean and had everything we needed. Not having a shower is not a problem at all since there are so many cheap baths very close. The managers were very friendly and helpful.

The room was super clean and extremely cozy. It had everything that I needed, the location is also pretty good very close from the train station and also close to all the onsens in the city.

Very close to the train station, cute small room with everything necessary

The lack of a personal bathroom although if you come here you most likely are gonna use the onsens!

Great location, easy walking to the picturesque river in our Yukata and clogs provided by the hotel. Drinking tea with our feet in the foot baths in the café that serves as the hotel entrance was a nice experience.

The major issue is the lack of any shower in the hotel (why it only scores a 7 for us). It is assumed all residents will bathe in the onsen (naked) which is NOK for many people and certainly not our teenage children. Be aware almost all restaurants close mid afternoon.

Very clean and modern. Good breakfast.

Breakfast basic but ok.

Nothing

Great location, staff were very friendly and helpful, breakfast was good and the room is large and comfortable

It's an onsen town so I guess there doesn't need to be a shower in the room, but it would have been nice

Amazing facilities, very modern and clean. Right next to a couple onsen and 1min walking from the station. Breakfast included and it was tasty. Best beds we've had in Japan yet.

Staffs are nice friendly. Best location

Love the concept of having a foot bath at the ground floor, we got to enjoy it after having our breakfast over a coffee! The location was fabulous, just right opposite the train station. And their breakfast was delicious too. The room we got is very unique, can see the old wooden structure of the building, we love it!

A tad bit far from some of the public bath, it's a good walk if the weather is fine. However if it's winter you might have to consider the distance of walk after you taken bath, because there's no bath or shower available here.

great atmosphere , exceptional service client

the young staff were exceptional. Kind, thoughtful & helpful & always cheerful. The location was superb - very close to the station & information bureau. Breakfast was included & consisted of a hard boiled egg, a couple of small sausages, salad, toast, dessert & a drink of choice. The staircase is very steep but our luggage was carried up & down for us. We had a large room at the front overlooking the street. There was no shower but a toilet & handbasin. You are expected to bathe at the onsen. Onsen towels, yukatas & wooden sandals are provided. The onsens are wonderful as is the town.

nothing. Superb staff & great value & location.

Large room for Japanese standards.

No shower in the room nor in the hotel. Going to Onsen was on own budget, while other hotels gave a free badge. This could have been clearly stated at room booking site to avoid surprises.

clean and location

not shower

The property was stunning, and the photos don’t do it justice! The cafe was so cute and the interiors are simple and beautiful.

Nothing!!

The hotel was in the center of Kinosaki Onsen

we had a bedroom without a window. The music at the reception stays on all night. The bed wasn’t very confortable. There is no bathroom in the hotel, good to know, you have to go to the onsen to have a shower and pay for it. There is no free parking.

Simple and clean hotel. Amazing staffs who manage both the coffee shop and hotel.

Location is both pros and cons. It’s good that near the train station. However, the street was very dark in the night. Especially in rainy and cold day, it’s a long walk after onsen late night to go back to the hotel

Breakfast was simple thick toast with butter, small susages, egg, and yogurt. Staff was extra helpful when I was looking for my lost luggage.

Part of it is a cafe (downstairs) so don't expect typical front desk setup of a hotel. There is an emergency number to call after the cafe is closed.

Very spacious room, nice view and a very comfortable bed. We didn’t realise we would get breakfast so that was a nice surprise!

The checkin wasn’t smooth, as we didn’t speak Japanese. The staff tried their best! There is no shower but that wasn’t a problem for us considering the availabilities of showers at the onsen.

Good location in town, right next to the biggest onsen.

It has no shower, not only in the room but on the whole property. Pretty sparsely furnished.

2 minutes walk from the train station and onsen one. Yukata and accessories are available for free for men, women and children. You are also given a straw bag with an onsen containing two towels and tabi socks, clean towels are left in front of the room each day. The room was very nice, with tatami and a fully functioning dining area. Microwave, cups, chopsticks, wet and dry napkins are always available in the common area. Breakfast is tasty and filling.

The bed was very soft.

The breakfast is amazing, probably the best I had when I was in Japan. The rooms are clean and the beds are so comfortable. The location is also within easy walking distance to the hot springs and the station. Would recommend to anyone staying in Kinosaki.

the service staff were very helpful

nothing

The location is great-- very close to the train station and an easy walk to all the onsens. It is above a coffee shop with great coffee and a foot soak area (the reception is the coffee shop counter). They give you a basket with towels and socks for toting to the onsens, which is much appreciated. The room was spare, but incredibly clean. The internet worked well. Breakfast was simple but good (yogurt, toast, hard boiled egg, slaw, sausage and coffee).

The mattress was much too soft and the pillow was skimpy. It is worth noting that the (much more expensive) ryokans in town provide dinner for guests, so there aren't that many places open for dinner, lots of things close around 5 or 6 pm. We had a good dinner down the street at a place with a sign for beef and wine.

Excellent location just across the road from the train station. Room was clean and very new. Simple breakfast provided.

Spring Mattress was too soft. Need to climb stairs to the 3rd floor with luggages.