The owner sent a message a few days before that they could not accommodate us. Did not cancel, explain or refund, just a message. I had booked and paid 7.5 months prior and everything else was booked in the area. I was on the phone with Vrbo for over 2 hours to get a hotel for 1 of the nights and was stuck again the next morning with a dog and family! It may be a primary residence or was rented for more on another site. Stressful and disrupted our entire visit.

The owner sent a message a few days before that they could not accommodate us. Did not cancel, explain or refund, just a message. I had booked and paid 7.5 months prior and everything else was booked in the area. I was on the phone with Vrbo for over 2 hours to get a hotel for 1 of the nights and was stuck again the next morning with a dog and family! It may be a primary residence or was rented for more on another site. Stressful and disrupted our entire visit.

I arrived, after driving from Freeport, ME in the driving rain! Thank goodness my grandson, daughter in law and dog decided, due to weather, to drive to Keene very early the next day. I follow, Melanie, the owner’s instructions to enter property. 2 very large , protective dogs come barking/ bounding at the door. A man comes up, I say I’m Vrbo guest for next 2 weeks. He gets his wife, she tells me Melanie!!!, has rented it to them, long term as of a month ago. Melanie never bothered to cancel with VRBO or me. I’m from out of town, never been to NH, my daughter in law had a certificate course she had to take. I’m overwhelmed, the people, Melanie, rented too ( I’m a very non threatening Gramma) told me I needed to leave the property ( even though I showed them my reservation), when I didn’t move quickly enough, her husband came out and honked the horn. By this point, we’d call Melanie, and no surprise, she didn’t answer her phone, I drove to some parking lot and called VRBO. After getting disconnected several times, I spoke with Diego and the Yvonne. They were wonderful, which was great after being treated so rudely by the long term renters, who’d signed up long after I’d signed up and paid. Melanie is TOTALLY untrustworthy, I would strongly recommend not renting from her, and to the long term renters, I’d be wary, Melanie doesn’t seem to think contracts, agreements, etc, include her! Fortunately, I got rooms at the Courtyard by Marriott downtown, and they were very pleasant!

I arrived, after driving from Freeport, ME in the driving rain! Thank goodness my grandson, daughter in law and dog decided, due to weather, to drive to Keene very early the next day. I follow, Melanie, the owner’s instructions to enter property. 2 very large , protective dogs come barking/ bounding at the door. A man comes up, I say I’m Vrbo guest for next 2 weeks. He gets his wife, she tells me Melanie!!!, has rented it to them, long term as of a month ago. Melanie never bothered to cancel with VRBO or me. I’m from out of town, never been to NH, my daughter in law had a certificate course she had to take. I’m overwhelmed, the people, Melanie, rented too ( I’m a very non threatening Gramma) told me I needed to leave the property ( even though I showed them my reservation), when I didn’t move quickly enough, her husband came out and honked the horn. By this point, we’d call Melanie, and no surprise, she didn’t answer her phone, I drove to some parking lot and called VRBO. After getting disconnected several times, I spoke with Diego and the Yvonne. They were wonderful, which was great after being treated so rudely by the long term renters, who’d signed up long after I’d signed up and paid. Melanie is TOTALLY untrustworthy, I would strongly recommend not renting from her, and to the long term renters, I’d be wary, Melanie doesn’t seem to think contracts, agreements, etc, include her! Fortunately, I got rooms at the Courtyard by Marriott downtown, and they were very pleasant!

House was perfect for us for a New Year’s getaway. Comfortable house quaintly decorated with everything we needed and the fenced in yard for the dog is a big plus! Located close to Main Street, walking/bike trails and good restaurants and shops. Just a few miles outside Keene you can enjoy the mountains and hiking.

We contacted the owner the afternoon before our reservation to see if we could check in that evening (a day early). She was very nice and allowed us to do it. We truly appreciated her willingness to help us out!! We also forgot a couple of things at the house and she was sweet enough to send them to me.

Stayed here for alumni weekend with a few friends. Melanie was very responsive and accommodating to our questions and requests. Overall a good experience

Hello I had the worse experience with my most recent rental. The property manager came to property on day we needed to check out at 9:30am stating we had to leave by 9 and why was we still there. However, per policies our check out was by 11 am. Then she proceeded to complain that we had left a few balloons in yard but the reason why was because she had previously came to kick us out. So had no time to finish cleaning. But we did clean the interior of home and even took pictures to have as proof that e left home clean. But she continued to state we had left the home a mess which we did not she then accused us of taking some edibles that prior client left but I explained to her that we did not yet she continued to message me cussing and making more accusations. This lady was out of line shame tpubare doing business with such human being.