كل شي كان جميل في الشقة ونفس الصور واطلالاتها جداً جميلة

Appartement spacieux, très agréable, avec beaucoup de rangements et une très belle vue, un balcon pour deux très chouette. Propreté impeccable.

A beautiful, spacious apartment a few minutes' walk from the lake and the old town. The beds were very comfortable. We were two adults and three teenagers and the apartment worked very well for us.

Very short handover, no instructions about entry into the building although we later found a card with the code. We would have appreciated information about where to park before we arrived. The couch and chairs in the lounge are old and too small and need to be replaced.

Convenient location.

On the fifth floor with broken elevator. Minimally stocked with necessities Didn’t have enough towel for everyone No comforter, get bedsheets instead Some bedding/towels have stains Concierge service is extremely poor, no possibility of early check in despite empty apartment. Very terse, minimal and last minute info re baggage storage and check in time from concierge even when we have repeatedly communicated our expected arrival time, preferred way of communication by WhatsApp, request for information on baggage storage more than 48 hours in advanced. Concierge only sent us a standard welcome by SMS the night before our arrival with no specific check in time. With a better communication response by the concierge, we could spend the afternoon enjoying Annecy instead of waiting for check in. Check out was delayed because the first concierge sent did not show up. We have to move all our luggage down 5 flight of stairs due to broken elevator. Still waiting for compensation from the poor service.