The house was beautiful but the customer service was horrible. One of the reason we picked this house was the spa, which we were not able to use. The spa was filthy, it had sand and bottle camps in it. I messaged Vacasa and they said they would put a ticket in. We could not use the Master bathroom shower because it would not drain so we had water up to our ankles, they put a ticket in for that. The screen door was broken, ticket for that. Needles to say, I reach out to Vacasa, all they did was put tickets in but no one ever came to address these issues. I will never rent from them again. Thank you Kirsten

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved the house! Plenty of room for 2 families, a fantastic great room and nice kitchen, and extra bonus hot tub! We would happily return.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved the house! Plenty of room for 2 families, a fantastic great room and nice kitchen, and extra bonus hot tub! We would happily return.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was exactly as expected, nestled away in a quieter area in South Lake Tahoe, but a quick five minute commute to get to Heavenly Mountain and everything else South Lake Tahoe has to offer. Plenty of space for nine adults to sleep comfortably and beautiful updates throughout the home. We loved it and would stay here again!

This cabin was a great spot for my family. The inside had a great layout with a lot of space. We had four kids in our group and they were all able to bunk up in the same room. The property was very large and spread out from nearby cabins. The cabin was off the main strip, but it was less than a ten minute drive to Heavenly Village. Overall, a good location. If you’re going in the winter, watch the ice near the trash lock box. My wife’s dad ended up slipping and hitting his head on the trash box. An ambulance had to come and take him the the ER so that he could have some scans done. The fall was really bad. He ended up with a torn muscle and lots of dental damage. There was no rock salt located at the property so I had to go buy some and maintain that area. We could tell the ice had been there for a while, but it wasn’t noticeable because of the snow fall from the night before. That was the only downside to our trip.

This cabin was a great spot for my family. The inside had a great layout with a lot of space. We had four kids in our group and they were all able to bunk up in the same room. The property was very large and spread out from nearby cabins. The cabin was off the main strip, but it was less than a ten minute drive to Heavenly Village. Overall, a good location. If you’re going in the winter, watch the ice near the trash lock box. My wife’s dad ended up slipping and hitting his head on the trash box. An ambulance had to come and take him the the ER so that he could have some scans done. The fall was really bad. He ended up with a torn muscle and lots of dental damage. There was no rock salt located at the property so I had to go buy some and maintain that area. We could tell the ice had been there for a while, but it wasn’t noticeable because of the snow fall from the night before. That was the only downside to our trip.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was exactly as expected, nestled away in a quieter area in South Lake Tahoe, but a quick five minute commute to get to Heavenly Mountain and everything else South Lake Tahoe has to offer. Plenty of space for nine adults to sleep comfortably and beautiful updates throughout the home. We loved it and would stay here again!

Y'all - The pictures DO NOT do this place justice! Amazing home in a beautiful neighborhood tucked away where you can see the stars, yet close enough to everything to want to do!

Y'all - The pictures DO NOT do this place justice! Amazing home in a beautiful neighborhood tucked away where you can see the stars, yet close enough to everything to want to do!

Super close to heavenly. The house is even nicer than it appears in pictures. Hot tub is amazing. We had a great stay!

Super close to heavenly. The house is even nicer than it appears in pictures. Hot tub is amazing. We had a great stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The place was clean and located 10 minutes from the mountain without traffic. Large enough to fit three couples comfortably and one couple in bunk beds. Good kitchen for the most part and nice fireplaces in the master and living room. Good internet for remote work.

There were three things to note about maintenance.
1. There was a broken cupboard above the oven that you wouldn't notice unless you tried to open it.
2. The heating in the upstairs and downstairs didn't accurately track what we set the temperature to, so we turned it off a couple times to get the heat down below 75F.
3. The biggest issue, the hot tub didn't work. We called the first night and TurnKey called a handyman. I received a text from them saying they would schedule a time the new day. I acknowledged, but they never followed up to schedule. I called TurnKey and they said they would contact the handyman again. The handyman never texted or called back. We stayed at the place from a Thursday to Sunday. If I knew we would't have had a hot tub, we wouldn't have booked the place.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The place was clean and located 10 minutes from the mountain without traffic. Large enough to fit three couples comfortably and one couple in bunk beds. Good kitchen for the most part and nice fireplaces in the master and living room. Good internet for remote work. There were three things to note about maintenance. 1. There was a broken cupboard above the oven that you wouldn't notice unless you tried to open it. 2. The heating in the upstairs and downstairs didn't accurately track what we set the temperature to, so we turned it off a couple times to get the heat down below 75F. 3. The biggest issue, the hot tub didn't work. We called the first night and TurnKey called a handyman. I received a text from them saying they would schedule a time the new day. I acknowledged, but they never followed up to schedule. I called TurnKey and they said they would contact the handyman again. The handyman never texted or called back. We stayed at the place from a Thursday to Sunday. If I knew we would't have had a hot tub, we wouldn't have booked the place.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home is large and a great place for friends and family to gather. The kitchen is well stocked with pots, pans, trays, utensils, etc. The bedrooms are a good size and comfortable (master bed was a little on the firm side). The large, open floor plan (family room, dining, kitchen) is great for being together. The home was clean. Two fireplaces (family room and master bedroom) was perfect for the weather. My main complaint was the advertised private hot tub was not working. I was told they would have someone come service it during our stay but it never happened. I understand these things happen, but my kids were very disappointed. If you are going to make a hot tub a main feature in your advertisement, you need to make sure it is working. That is the primary reason for not giving 5 stars for my review. Other than that issue, we loved the home and the location.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home is large and a great place for friends and family to gather. The kitchen is well stocked with pots, pans, trays, utensils, etc. The bedrooms are a good size and comfortable (master bed was a little on the firm side). The large, open floor plan (family room, dining, kitchen) is great for being together. The home was clean. Two fireplaces (family room and master bedroom) was perfect for the weather. My main complaint was the advertised private hot tub was not working. I was told they would have someone come service it during our stay but it never happened. I understand these things happen, but my kids were very disappointed. If you are going to make a hot tub a main feature in your advertisement, you need to make sure it is working. That is the primary reason for not giving 5 stars for my review. Other than that issue, we loved the home and the location.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I really liked how the house was prepared. It is very spacious and it was very clean. We did not use the hottub or deck given there were tons of snow. I do hope to get the same house later in the year.

Overall great property, we had a great New Years weekend. The kids had a blast sliding down the hills no need for snow park. The hot tub was over the top chlorinated and the utensils needs some upgrading, but other than that everything was very nice.

Overall great property, we had a great New Years weekend. The kids had a blast sliding down the hills no need for snow park. The hot tub was over the top chlorinated and the utensils needs some upgrading, but other than that everything was very nice.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I really liked how the house was prepared. It is very spacious and it was very clean. We did not use the hottub or deck given there were tons of snow. I do hope to get the same house later in the year.

We had 6 people on this trip and the house was large enough for us to not get to use all of the amenities for the two night stay. It's a great house and location, offers plenty of amenities for nights in. We didn't have any complaints of the bedding like I read on some reviews. The person assigned to be our liason for the house was helpful, however, when we arrived we wanted to drop our bags off a little early before the check in is we could go get groceries. We were denied that request, however, the house was already cleaned and empty. After messaging the liason they denied our request to enter the house early. It was a bit frustrating to start the weekend because 4pm is pretty late.

We had 6 people on this trip and the house was large enough for us to not get to use all of the amenities for the two night stay. It's a great house and location, offers plenty of amenities for nights in. We didn't have any complaints of the bedding like I read on some reviews. The person assigned to be our liason for the house was helpful, however, when we arrived we wanted to drop our bags off a little early before the check in is we could go get groceries. We were denied that request, however, the house was already cleaned and empty. After messaging the liason they denied our request to enter the house early. It was a bit frustrating to start the weekend because 4pm is pretty late.

The house is amazing, the location and layout are great. Yes if you have young children's not sure this is the best rental as their is no real yard to play in and your on a major street but overall the house is great. However its very unfortunate that all the ben linens are EXTREMLY old and not comfortable at all. They also only supply one towel per person. With a high end rental we truly expect better linens and extra towels. That is huge and because of that issue unless they address it we would not be coming back. To make my review clear the house is great and decorated really cute but they need to address these concerns and by the reviews I'm not the only one having this issue with this rental

The house is amazing, the location and layout are great. Yes if you have young children's not sure this is the best rental as their is no real yard to play in and your on a major street but overall the house is great. However its very unfortunate that all the ben linens are EXTREMLY old and not comfortable at all. They also only supply one towel per person. With a high end rental we truly expect better linens and extra towels. That is huge and because of that issue unless they address it we would not be coming back. To make my review clear the house is great and decorated really cute but they need to address these concerns and by the reviews I'm not the only one having this issue with this rental

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Pros: House is beautiful and nicely appointed with lodge/western decor.
Cons: 1) No AC - had I realized this I would have never booked it. The few fans didn’t help much. 2) Linens on master bed were polyester and rough like sandpaper. We had to buy our own to use during our stay. 3) Master overlooks the front which sits 20 feet from the road; vehicles were flying up the road at 40-50 MPH - loud and unsafe for kids. 4) The extensive rules about the hot tub made it prohibitive to enjoy; no kids under 18, can’t use after 10pm (which is the only time parents can usually partake) - it was also initially dirty and the heavy chlorine made the eyes burn. 5) The one towel per person provided required many loads of laundry during our stay. 5) Floors were dirty enough to make the bottom of our socks black on day 1.

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Pros: House is beautiful and nicely appointed with lodge/western decor. Cons: 1) No AC - had I realized this I would have never booked it. The few fans didn’t help much. 2) Linens on master bed were polyester and rough like sandpaper. We had to buy our own to use during our stay. 3) Master overlooks the front which sits 20 feet from the road; vehicles were flying up the road at 40-50 MPH - loud and unsafe for kids. 4) The extensive rules about the hot tub made it prohibitive to enjoy; no kids under 18, can’t use after 10pm (which is the only time parents can usually partake) - it was also initially dirty and the heavy chlorine made the eyes burn. 5) The one towel per person provided required many loads of laundry during our stay. 5) Floors were dirty enough to make the bottom of our socks black on day 1.

Everything about the property and location were wonderful. Only downsides is there is no A/C which is uncomfortable for summer and pillows had almost no stuffing. Bring your own!

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Pros: House is beautiful and nicely appointed with lodge/western decor. Cons: 1) No AC - had I realized this I would have never booked it. The few fans didn’t help much. 2) Linens on master bed were polyester and rough like sandpaper. We had to buy our own to use during our stay. 3) Master overlooks the front which sits 20 feet from the road; vehicles were flying up the road at 40-50 MPH - loud and unsafe for kids. 4) The extensive rules about the hot tub made it prohibitive to enjoy; no kids under 18, can’t use after 10pm (which is the only time parents can usually partake) - it was also initially dirty and the heavy chlorine made the eyes burn. 5) The one towel per person provided required many loads of laundry during our stay. 5) Floors were dirty enough to make the bottom of our socks black on day 1.

This is the first time booking a rental house and me experience was wonderful. The house was the same as the pictures listed, I always wonder that when you rent a place if it will look the same. It was easy check in and out and clean and close to stores and thing to do. My family had a wonderful time and we would rent this house again.

Everything about the property and location were wonderful. Only downsides is there is no A/C which is uncomfortable for summer and pillows had almost no stuffing. Bring your own!

Great stay, plenty of space, very clean. Cons were no AC and check-in/check-out times were less desirable (4pm//10am) with no early check in or late check out available. Otherwise great home for a large family or a few couples gathering for a good time!

Nice clean property. It was roomy and well stocked with kitchen utensils and pots and pans. Enjoyed our stay. Nice deck with outdoor patio, a fire pit and hot tub. The only negative things were that some of the beds were too hard and uncomfortable. Also the steam system in the shower of the master bathroom did not work. Overall the stay was nice and would stay there again!

Great stay, plenty of space, very clean. Cons were no AC and check-in/check-out times were less desirable (4pm//10am) with no early check in or late check out available. Otherwise great home for a large family or a few couples gathering for a good time!