The location with the private reserve was nice. The room was very comfortable. The bar tender was very good and great to chat too. The wait staff were very professional. Nice variety in the gift shop.

At the lodge, they said corporate cancelled our night safari. I had called corporate to verify the time - it was 5pm. We arrived at 4:45pm and they had already left. I did not cancel and was very disappointed that they left without us and changed the time to 4:30 without notifying us.

Eine traumhafte Lage-wie Kleinetosha mit Wasserloch direkt an der Lodge. Das Essen war einfach köstlich, der Aufenthalt wirklich traumhaft!

I was very impressed by the amazing staff that went above and beyond to be helpful - including reaching out to their own contacts to help me organise my transfer back to Windhoek. The Onguma guides are extremely knowledgeable, I did 4 different drives with them across both Etosha and the Onguma reserve and learned fascinating facts about the wildlife each time. The waterhole by the swimming pool is also a great feature, watching oryx, zebra and kudu while lounging by the pool. There were also many smaller actions to make the stay welcoming, such as a great turndown service with installation of the mosquito net, candles in the bathroom and a different animal-themed bedtime story each evening.

Difficulties with thé booking they asked to pay beforehand while not mentionned like that on booking.com. In the end i could pay on arrival. Once we arrived, the sunset drive was full. It was mentionned nowhere we had to book this before arrival. With a lot of insistance, we got in the end a place for thé sunset drive. Food is really not incredible… staff is friendly and do what they can with the possibilities they get.