Familia Hotel

Phòng sạch sẽ. Giá cả phù hợp. Nhân viên nhiệt tình.

La chambre correspond aux photos sur le site, bel espace pour 5 adultes au 1er étage

L humidité encore visible sur les murs suite aux inondations dont a été victime la région

Emplacement parfait dans un quartier piéton le soir, et dans une ruelle très calme. Le personnel était adorable

Pas d'eau chaude pour la douche

Good sized room, decent bed. A/c, fridge, tv with some channels in English, kettle.

Kettle in the room but no tea or coffee provided. Constant construction noise from next door, staff asked us to pay upfront but then were baffled when we asked for a receipt and they literally didn't know what a receipt was. Never checked us in through booking.com so they could avoid paying commission, left our reservation open so we could have been charged a no show fee or cancellation fee and yet again were completely baffled and had no idea what to do when we asked them to cancel the reservation on booking.com so we were not charged a no show fee. Staff never smiled or said hello, we felt invisible and were only acknowledged when we said hello first and they could tear their gaze away from their phones.