1) The check in was quite seamless. Waited only a short while at the reception for the host. No keys or cards which is great, just a pass code, same one for the ski storage areas near the gondolas. 2) There is a drying room/coats room at the entrance. Love the tatami mat dining room 3) it’s a ski in/ski out property, super convenient! 4) comfortable transport is provided to move around Niseko village, bus to Hirafu town center.

1) Prior to our arrival there were no emails from the host to check on our arrival time or if we needed help to get to the property. Any questions sent to the customer service email, most times I’ve to send a reminder email before they would reply & no apologies when they finally do. In fact the replies were curt. Overall wasn’t pleasant to work with the team. No warm welcome. Vast difference from Kyoto, the crew was amazing though a 4 star boutique hotel. 2) we were in Kasara in 2019 & loved the place. Decided to return in 2023. However Kasara has lost its lustre - 2-storey townhouse with 3 bedrooms en-suite toilets which is great for family of 4, with 2 grown boys. No lift, you’ll need to bring your luggage upstairs which is ok but no porter service or any offer of help so we did it ourselves. - YTL is a luxury chain however small details weren’t there, basic hygiene matters. Eg not only did they not provide hand soap in kitchen, when I asked for one, answer given was they don’t usually provide but would accommodate me with one! They expect their guests to handle food without washing their hands with soap or to use dish washing as hand soap? - property is getting a little old, chipped paint etc but not a big deal. - official website to book the property doesnt work well. Tried to book several times, all dates were blocked out (even for next year) even though property available. This has been an issue since 2019. And because of that, I booked via booking.com and didn’t get the 20% discount on ski équipment etc which you do via official website. Asked if they could extend, I understand if they can’t as a policy but the reply was really curt. 3) as we were there in March, things are slowing down a little, restaurants opening hours unpredictable. 4) my son had a mild wrist fracture from snowboard accident. The help rendered was poor, did book an X-ray & doctor appointment slot in Hirafu but no follow ups if we needed more help.

comfortable stay with excellent customer service support

nothing

Great location, concierge service super responsive. Nice facilities

Very limited kitchen appliances if you want to cook.