Lovely & clean. Lots of fresh towels & bed linen. Shampoo, conditioner, shower gel all supplied. Lounge kitchen, huge tv, washing machine, tumble dryer, dishwasher, fridge freezer, oven & hob. Tea, coffee, sugar all supplied aswell. Could not ask for a better stay.

The location is great--in the university district, and very close to the city centre, docks, etc. The check-in instructions were very clear, and the parking was nearby and reasonably priced. For a busy part of town, the bedroom was surprisingly insulated from outside noises thanks to facing into a courtyard. The flat was generally well-equipped with cutlery and dishes, linens, washer and dryer, dishwasher, etc. Staff were quick to respond to queries. Good water pressure and supply of hot water for the shower. For a small flat, it felt reasonably spacious. It was very clean.

The bed was a worn, uncomfortable mattress that needs replacing with something higher quality. The flat had an odd smell (maybe smoke?) the whole time I was there. The heater in the bedroom made loud thunking noises which woke me every night. There is a lot of light flooding in around the edges of the curtains; an inset blind needs to be added. While there were cooking dishes, there were no potholders to pull hot dishes from the oven. I was not asked for a preference, and my check-in and check-out details were automatically sent to my email address, which I did not have access to while travelling. There was a problem with processing my deposit through the external website they use, which I wasn't informed about until <24 hours before I set off, making things a bit needlessly stressful.

Good location

Photos/video are better than reality. 2 sun camp chairs and washing machine under TV. Not cosy. Huge TV looks like it could fall off wall. Damp pillow cases and strong smell of bleach on arrival. Very tired building and dated. Expensive for what you got, but clean, and we only there at night. Don't understand the lock box across the road at a carpark.