La cama y el servicio al cliente

Las toallas y el costo de los platos en el restaurante Nikkei es excesivamente alto para la porción servida

Desayuno

Llegamos nos asigna habitación y sábanas y colchón mojado nos cambiaron y nos dieron una más pequeña

Excellent hotel. One of (if not) the best hotels in Montería. Definitely recommend this hotel on all accounts including its staff and the convenience of it having direct access to a shopping mall.

Be advised that even non-resident Colombian citizens (ie Colombian citizens that don't live in Colombia), will have to pay IVA (taxes). Which is quite the opposite to what it says on their website.

Good service , clean

The location is perfect since it’s right in Alamedas mall so you near everything. The facilities are good. Check in was perfect, I was lucky my room was ready 2 hours earlier. Staff is polite and helpful. Breakfast is really good, wide variety.

In Colombia foreigners are not suppose to pay 19%VAT. In fact, Booking takes into account that when making a booking so you get the final price without the 19%VAT. Nonetheless, I was charged the 19%VAT just because in my passport, the stamp migration put didn’t have the “PT” sign or something like that, this what I was told from the staff. I argued them I was a temporary resident in Colombia since I don’t have permanent residence, I showed them my visa which indicates so. However, they refused to accept my reasons. Eventually, since I was tired and just willing to have a rest, I ended up paying the extra charge. I strongly suggest GHL to take into account this issue and make the necessary to correct it.

Location

Nothing

great staff

The staff, cleanliness, breakfast everything was on point, simply awesome as ALWAYS!!

everything was good, if the air conditioning was not according to my needs, it got fixed within minutes, one night the music was a little too loud, I got moved to a different floor that same night without problems or delays