Amazing stay!

Great

It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.

The staff were amazing as was our concierge, Sarah Williams. Margie at the front desk was also above and beyond. The only issues I had were the amount of families with very young children who were running around uncontrolled. Some even yelling and screaming. Very uncomfortable in the lobby, in the halls and dining. Additionally, there was a lady with her dog at the pool. Seriously? If you are looking for a quiet retreat, this is not the place. But again the accommodations and service were amazing. The food was very good. And the views spectacular.

Amazing

Great amenities and staff. Pool was awesome and pool staff are very attentive. Only change I have would make is the pillows- too soft but room is nice! Would definitely come back

A stunning location with great customer service.

Location was fabulous. Staff were all very professional and friendly. But certain drinks were unreasonably expensive! Example a glass of Lamarca Prosecco was around $24 a glass. At the nearby Country store the very same bottle was the same price as 1 glass at your hotel! That was infuriating.

Easy access to golf and dine out.

Very quiet and beautiful. Great for families with kids. Spa services were excellent too.

A little old, staff hit or miss, some were incredible but some were consistently rude. We reserved days before a specific table in person with the host of the restaurant and when they gave away the table this person blamed us for not understand that it was best effort, while 3/4 of the restaurant was empty. It ruined our birthday night.

Amazing

I was expecting much more from this brand that it’s known for its luxurious appeal. Food at restaurants were mediocre and service was sub par. Prices on the other hand fell a bit over the top for the quality of the offering. Pools and access to the semi-private beach were good. Don’t think I’d stay there again when coming to Maui. Disappointed.

nice place

The property was nice

Liked the ratio of guests to staff, number of total guests at the hotel/pool, pools were amazing, bed was comfortable, nice views, spa was phenomenal, loved the daily house keeping, customer service was great. Did not like - onsite food was not quite as amazing as I was hoping. Location and lack of beach was not my favorite, but likely would still return based on all the great things listed above.

lady and always smile thank you joy.

Nice property , beach too strong wave long walk to beach

away from the hustle and bustle of Maui. staff were surprisingly rude and condescending. valet was rude and even went out of their way to mention that our electric vehicle would only be charged if the “high end guest” was not using it. only when he had checked out for one day that our vehicle was charged. Ritz is not the Four Seasons and definitely lived up to it this go around for us. You have managed to make us feel second rate and have trained your staff to practice a heiarchy system in which “high end” patrons are treated differently to fuel your “nickel and dime model. My wife and i were here for our 30th Anniversary and her 50th birthday. You have truly made it unforgettable to say the least. To follow up from your management was made even after I emphasized for a follow up regarding the valet issue. I will need a follow up from you or your management or your direct leadership. The leadership i’ve spoken to so far have not quite been exposed to any leadership or management issues that require fragile attention. call or email asap and make this right. we have such a bad taste in our mouth on this stay. Your attention to this matter may depend how many “high end” patrons are in line before me…i will wait.

My family loved it

Wonderful staff!

I mean, I could write an entire essay praising The Ritz in Maui! My partner and I just returned from a 5-day, 4-night stay at their property in Maui, and we were both in awe of everything! From the gorgeous property, to the views, to the valet staff, Joy greeting us the day we got in, to the rooms.... I can go on and on! Let me start by mentioning I Jorge, one of the valet attendants, who also welcomed us with a smile, took note of my partner's handicapped plaque, and was extremely helpful, kind, and courteous. Back to Joy again. When we got to The Ritz there was this beautiful lady snapping her fingers, with a huge smile on her face who saw us and literally welcomed us with open arms, and right away we knew we were going to love this place. After Joy guided us to the reception to check-in, which was super fast and easy, we looked out towards the beach and the views, WOW, just spectacular. The lounge area that looks out to the resorts various pools, grassy area, and to the beach left us breathless. Our king room was great as well, with a comfy bed, coffee maker, private mini fridge, two closets, balcony overlooking the golf course next door, with a view of the ocean, and a beautiful bathroom with double sinks, a standing shower, a nice sized tub, and private water closet. The pool area is just as gorgeous, with plenty of cabanas, lounge chairs, towel service, and wait staff for drink/food orders. I mean, like I said, I can go on and on, but you get my point.

The staff was so Ana big and went above and beyond to make my sons first birthday so special!

Amazing trip to a beautiful resort! Excellent dining options from the sushi to the burgers. Take advantage of the complimentary photo session. Ours turned out to be perfect!

The hotel parking its a bit pricey. There’s a $45/day fee and no self-parking option.

The staff is exceptional

The view and the pool area was very nice and clean. The restaurant were good, and I just felt comfortable at the hotel.

Everything was lovely, the property, the staff, the views, the location. We had a wonderful time. Very relaxing.

Excellent and attentive service. The location is beautiful and the resort itself is stunning.

My family and I had an amazing experience! We will definitely go back to this resort in the near future.

We absolutely enjoyed our stayed. The resort is beautiful, and all the staff were friendly and attentive.

Great place!