Rooms need updating dull and dreary .

The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel

Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy

This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!

Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.

Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean

Excellent location for our Good Friday visit. Comfortable bed and spacious room. Food for dinner and breakfast was delicious

Overpriced food (having to pay supplements of 5pounds for a poached egg on top of a £16 breakfast) uncomfortable bedding, reception doesn’t react when called for noise at 2 in the morning. Terrible strain on the employees

My stay was okay, unfortunately I wasn’t able to have dinner or use the gym etc.

We paid £165 a night and booked a two night stay for our 7th wedding Anniversary. We asked to change rooms after first night, we would have asked on first night had we not arrive so late at night. I would perhaps have expected this if we had booked a £30 a night bargain hotel but not what we expected from a Macdonald Hotel or Kilhey Court which used to have a great reputation years ago. I should not of assumed, the price and old reputations would equal a great stay. I should have read the very poor reviews which are really truthful. Its dirty, out dated, with terrible service. There are very few staff and not sure if faults lie with local or regional management or both. Really glad we at least read reviews after first night and ate meals we hadn't paid for elsewhere, as we spoke with numerous guests on Sunday morning who were irate as they had waited two hours for food and no one had taken drinks orders all night. The breakfast was really disjointed and at 54 years old, I have never met so many angry and disappointed people in one place ever.

No cash hotel but I did receive an email prior to staying but I didn’t see it as was busy at work. This information should be in the details prior to booking. Tried to pay on card in the bar but they had no signal with the card machine so we struggled to pay at all. Also it was £84 for 3 bottles of wine and it’s a little bit out of the way so nowhere else to go

This is one of he fiest hotels I have had the pleasure to visit. The room was incomparable..A common problem a little more staff.

Limited food menu, quality average not good value, stahh helpful mist if the time.

Extremely cold and 1 form of heating that didn’t give out much heat. Thin duvet and no throws

Breakfast service very poor. Staff standing around not clearing tables as dishes were used. We ended up clearing our own table and they just stood and watched!!! Staff seemed content to stand and talk at top of stairs near piano. At £18 a head for breakfast just not good enough.

after a long journey and it was getting late ordered room service in the bar at 8.30pm hadn't arrived by 9.30 so i rang reception said they look into 9.55 a knock on the door saying these complimentary drinks our ordered had got lost and kitchen was closed even though the chef was stood at the bar when i ordered lovely location just a bit let down +

Check in only take 2 seconds as they want you to pay after second sentence. Then give you the key and basically ask you to leave the reception. I then have to ask all the relevant questions like breakfast time, spa openings hours and Wi-Fi password. Otherwise, she is not interested in serving. Next!!!

Nice stay Kilhey Court. Was given key to the wrong room type a twin standard instead of a King Deluxe . Had to wait in the lounge bar until the receptionist got the authority to upgrade me as they had no King Deluxe available....there was a wedding next day so possible used for the wedding party . However all good in the end. Service was a little slow at breakfast but again quality of food was good. Close to motorway link and good wifi connection.

Room was excellent, albeit no lift awkward if your carrying large luggage upstairs. Breakfast wasn’t the best. Location lovely.

Lovely welcome on arrival. Fantastic room, loads of space. Really comfortable bed with choice of pillows. Elemis products complimentary in bathroom. Well located in beautiful surroundings. We would highly recommend and will definitely be staying there again.

Friendly staff, great breakfast and lovely grounds stay but most of the hotel could do with an update.

, the reception was a beautiful grand room but hint of dampness, overall very nice location very peaceful the facilities where great the mattresses on the sofa beds where very uncomfortable though

The room was lovely and spacious however the service let the hotel down and ruined the stay for me. The swimming pool wasn't open past 6pm so don't expect an evening swim. I was told I had to book a table for dinner so did and despite there only being 5 tables consisting of a maximum two people it took me over two hours to get a meal! The staff lost my order slip which resulting in them asking me again 30 mins after I initially ordered so I didn't get any food till 1 hour after sitting down! I overheard other guests ask for drinks, they weren't serving cocktails and took 20 mins to tell another they had none of the drink they asked for. The staff need to up their game and get on top of the service as the hotel is really let down by them. It is such a shame the service wasn't better as I am going to be in the area for work for hte next 6 months and I would have been a regular there !

The room we chose was a deluxe king, on the pictures it was described as a shower & bath combo and looked spacious, we got a very small room with a shower, on the dusty side to, restaurant staff were abrupt apart from a Scottish guy who seemed to be running around trying to keep everyone happy, other than that we were told at 6.30pm we couldn't eat in the restaurant only the bar no idea why as it was Wednesday and the hotel was anything but busy, customer service was lacking in terms of getting a drink or ordering food, I found the food expensive considering it seemed to be nooked in a microwave our desert was over nooked and had a burnt crust, breakfast poached eggs were like rubber and again staff were inadequate, there was plenty of choose and breakfast was well presented but finding a table that had been cleaned and empty was difficult... If you are given a room at the front via reception it can get noisy later on if people sit outside chatting till the bar closes, bed was comfortable shower & bathroom was lovely and clean overall room was adequate but certainly not delux..

It is very average, rooms are dated but comfortable enough for an over night stay

Dated hotel, lack of staff. Everythibg seem like a hassle

Not particular clean, dated decoration and fittings - broken key card system

Everywhere was very clean, staff were very friendly/ helpful, water was lovely and hot, beds were amazing.

First time we have checked into a hotel to find our allocated room had not been cleaned after previous guests departed! We were eventually allocated an alternative room after complaining to a colleague on reception who was not that customer focused! After returning from a walk around the area, we planned to have a drink & a biscuit in the room followed by a visit to the spa area - no biscuits in either of the rooms and informed by unhelpful spa reception colleague that the pool would be closing at 6pm and not 9pm as advertised! We therefore only managed 15mins, however, the pool was so small you had to swim round in circles! The room we stayed in was actually comfortable and the breakfasts on both days were good & the service provided in the restaurant was really good. The check-out was totally different and the member of staff on reception was extremely friendly and apologetic for the issues we had encountered during our stay. The hotel is situated in a lovely location with easy access to walks around the lakes and surrounding area. Our experience was not that expected of a 4star hotel and it’s a pity that the hotel is let down with inconsistencies across members of staff and the supporting services.

The venue was good.

Was a bit disappointed with our stay rooms are really dated the silicone round the bath was mouldy,short staffed every time we wanted a drink while sitting in the bar we had to go find someone to serve us the same guy seemed to be running reception and the bar,no crisps behind the bar a few people had asked for them,wouldn’t stay again

I thought the hotel was expensive for what it was, it is described as a four star hotel, however the pool facilities and decor In the room are very dated. The best was extremely uncomfortable, for what we paid I was so disappointed about the nights sleep we got. The staff were helpful however seemed to be run by one girl, she was the only staff member we seen throughout our entire stay. We are both an evening meal and breakfast in the restaurant and both were very nice. Overall a little disappointed with our stay, we expected more for the price, very tired decor and facilities and extremely uncomfortable bed.