The May Fair Hotel, Mayfair, London

Gorgeous property, very friendly staff. Just a couple of issues. 1) Had booked a twin room with adult daughter. Was told on arrival there was no twin rooms available and given a king room and could have ‘pillows down the centre’?!. Not great a great start. Why have an allocation of twin rooms available to book if the booking cant be honoured? People book twin rooms for a reason. 2)Had issue with air con in room keep switching off. Someone did come and look at it late at night and it worked for a short while but then switched off again, so not a great night’s sleep. Maintenance fixed it next day, so better for the next few nights 3) No teaspoons provided for the cups for makingby tea/coffee. Didnt mention it as had already complained about no twin room/air con and thought they’d be replaced following day, but they weren’t so used a pen to stir. Just a minor niggle but something basic that should be right

Lovely hotel with excellent breakfast. Bar was very noisy with loud music with no food served after 11pm. Room was spacious with gorgeous bathroom.

Although our room was spartan in decoration, the staff were exceedingly friendly, kind, and accommodating. I would have liked a bit more storage space and two bottles of water rather than one. The rooms were made up quickly. The breakfast buffet was fabulous. The bar had a tremendous selection and a knowledgeable bartender. Also, the food was very tasty. The concierge was a miracle worker. I recommend staying at this hotel.

Very friendly staff across the board. Clean hotel, good breakfast, excellent location, reasonable price. Completed the "pre check-in" form sent by the hotel previously, filled in all details but still had to provide all details again, so that didn't make much sense.