The hotel had great views of the mountains. The location was nice that it was off the main strip away from the crowds but that was also a negative because it was difficult to go to the strip for food, etc. without paying $20 for parking. The hotel charges $15 per day for parking which was a bit ridiculous and it should be included in your stay. The cookies at check-in were good. As soon as we arrived after an 11 hour drive and got to room there was no toilet paper, towel in bathroom messed up, hair on toilet seat and it was wet, bodywash empty, no hand soap and signs the room was dirty. It was very strange and first time I've ever experienced this and I travel frequently. I contacted them and they quickly brought tp and soap and had housekeeping come back next day and clean (next day per my request bc we were exhausted). Housekeeping still didn't fill the body wash. The hot tub had so much chlorine you couldn't even sit in it for 5 mins without eyes burning. This was disappointing bc it's one of the reasons we booked this hotel. By day 5 of vacation the chlorine level was good enough to go in and stay for a bit. Breakfast buffet was good. Due to room issues we received voucher for free breakfast and that was appreciated. The hotel overall was a bit dirty and room didn't look like it's been vacuumed or dusted in awhile. Someone's old food crumbs were found on the floor in our room. This hotel would be much nicer if housekeeping did a better job. That was the biggest downfall.

Everything was awesome

Excellent! Can’t speak highly enough of this place. Great for kids! Outstanding location

Staff was so friendly. Clean.

Check in was easy, room was comfortable. Pool was a hit and the cookies were delicious. Views were fantastic. Check out was simple.

Room was nice. Beds were comfortable. View from the balcony was awesome. The kids enjoyed the pool area with slide.

We had a great stay. Pool is clean and so fun for the kiddos. The staff was very kind and accommodating. Food was good, and the convenience of the trolly to take you to and from downtown gatlinburg was a plus. Beds and rooms are clean and comfortable. Will stay again!

We stayed at Park Vista for spring break March 2024. The staff was amazing and accommodated our top floor request. The city view was amazing! You were almost the same height at Anakeesta and the Sky bridge. Rooms were okay but definitely good enough. It’s just older. The indoor pools, slides, and hot tub were awesome. Kids had a blast as did the parents. Views of downtown Gatlinburg and the mountains were amazing from inside the pool area. Only negative was one bathroom by the pool that had one stall. The bar and food was great. The drive to downtown was quick but steep. Parking at Anakeestas lot was easiest as it was at the bottom of the hill. $20 for the day then very easy to get back to the top of the hill to Park Vista. It was cool seeing your hotel from everywhere since it’s the only one that tall. Definitely too far to walk to downtown though from the hotel. I was hoping we could but no way. Would stay here again for sure!!

We had a great stay! The views from the room were beautiful. Having the trollley stop at the hotel was a great bonus. If I had any complaint it would be that the pool towels were pretty small.

It was a very comfortable stay we had lots of fun... the only negative thing is that they gave us someone elses room at first.. lucky they were not in it lol . But they fixed it real quick and the rest of the trip was great

Staff was friendly and the property is very beautiful. Not sure why the guests have to pay to park on property it’s not like you get valet service. Overall the stay was great minus the additional expense for parking.

Get away for my husband's birthday and the hotel and staff was superb! The mountain views were absolutely beautiful and the location is away from the congested areas but close to the fun. Will definitely be back!

The stay was ok. I was confused with to pay parking. On the website states parking available but not how much and they will charge on site. Also there was some bugs in the room. Bathroom had some black stuff in the sink and toilet can be better clean. I don’t want to see other people hair and pee stains.

The view from this hotel was very pretty. From our room you could see all of downtown gatlinburg. The pool was very neat and had a slide for the kiddos. The rooms were clean. I would def stay here again.

A great, enjoyable stay

Great stay Park Vista has never disappointed me the views are amazing

The location is great, close to downtown, but not within walking distance. The shuttle service was great, but last shuttle leaves at 9:30pm from downtown. Our room had not been thoroughly cleaned. Floor had not been vacuumed and there was trash in the restroom from the previous guests. The remote to the TV was missing. This was a couples getaway for us and it was not relaxing because we could hear kids screaming all evening and into the night. Next time will choose a cabin, but very disappointed for a Hilton hotel.

Ridiculous to be charged to park vehicle, when parking lot is huge. Beds were comfortable, shower was in very small room. Hard to even turn around. Tv set up was absolutely horrible. Worst I’ve ever seen

Check in was great, property is very nice, lobby area is very nice with comfortable seating, tv, fireplace and a guy playing piano. Nice bar and very good restaurant. The pool is very nice also! Will definitely stay again.

Awesome views! The staff is super friendly. The pool and water slide is great for kids. We ate many meals at the restaurant on site. Excellent food and super nice waiters! Highly recommend!

I recently had the pleasure of staying at The Park Vista Doubletree by Hilton, and I must say it was an exceptional experience from start to finish. From the warm welcome at the reception to the impeccable service throughout my stay, this hotel exceeded my expectations in every way.

Very nice, clean and cozy room. Such an amazing view of town and the skyline!

We love the Vista!!! Our family has stayed here several times and love it!!! Ringing in the New Year at the Vista was awesome! Loved the live band! We also love the restaurant and the big windows overlooking Gatlinburg! Very clean room great service!

Love that the hotel sits on the mountain with a great view on the mountains and city

Was nice big room was clean!

Nice hotel. Wanting to charge $15 a day to park is ridiculous. Elevator was broken, and there were too many people for the other elevators in the morning. Waited over 20 minutes for an elevator and eventually had to walk down 15 flights of stairs. The elevator was broken our whole stay.

Hotel rooms are very clean and the hotel is incredibly nice. Food in the restaurants was affordable, delicious, and one the better deals in the area. If you are planning on staying here and walking to the strip you should start doing some hill climbers cause it is a pretty steep incline to get to the hotel but is worth the view you will get whether on the mountain or city side. Complimentary cookies at the front desk is a lifesaver for some quick tasty snacks after a day of tastings on the strip. Brandi is the best server you can get and I would recommend asking for her. We had an issue with a bartender being very rude and claiming they didn’t serve food in the bar area, we had eaten there the two previous nights. After notifying the other staff it was handled very quickly and the service continued to be top notch as it had been everyday of our stay. Overall this is a great place to stay and would definitely come back on our next trip.

The place was nice. I wish there would have been better service at the restaurant and food options for lunch and dinner. The rooms are nice just a bit dated and could have been better with cleanings, there was old washclothes and towels on the bathroom door and the bed had hair all over it. Parking wasn't horrible but the spaces are super tight and wasn't a fan of $15 a night parking when the hotel cost so much but the overall stay was nice. We would probably start again because the view was great.

We’ve stayed here many times through hotels.com we booked this trip last minute and my husband selected double king delux room. Traveling with 2 teens it was a surprise when we realized this room type was a king bed and a pull out queen sofa bed. The hotel was booked up and we couldn’t change. Besides a kid sleeping on the floor we had a good stay. Bedding, pillows, & mattress were better than most places we stay.

Beautiful hotel with amazing views.

All was excellent but I did not like that I had to pay 15$ parking fee daily and it is not specified in Hotel Details it just say Parking Available

It was as wonderful as we always thought it would be! We met two amazing employees-Savannah and Danny, that made an incredible stay even better!