Room was clean other than the carpet. There was trash on the floor and stain spots that looked awful. It was very old looking. Needs to be ripped out and some linoleum put down. Carpet is just nasty. No hotel room should have it!

We stayed here for a family wedding. Coming from out of state, the bride and groom had made accommodations for wedding guests. A shuttle service was offered here for us to get to and from the reception hall which was about 1 mile away, so ofcourse we chose this hotel over the other choices. Confirmed at check in for the shuttle info that the ride would be for the reception only not the church ceremony. So understanding we drove to the church for wedding then return to hotel to get shuttle to reception once we arrived and asked for shuttle front desk had no clue what was being done. She went to the back and then returned saying they would be out in front soon. Shuttle came out with the maintainer man as the driver! On our way we asked about returning to hotel once wedding was ending he stated to call hotel and he would return. So that we did at the end of our night but when we called front desk told us they don’t offer shuttle services and the maintance man left at 10pm. Knowing we were all dropped off at a reception by the shuttle service we ended up having to walk back to the hotel!!!! Bride and groom are continuing to address that with the hotel. But also not great customer service. No ice machine was working on any floor so we had to ask front desk and they got irritated. No cleaning service was made during our three night stay but needed fresh towels. Called front desk they stated they would send some up, never received anything, we had to track down housekeeping!

Located on the quieter side of Ohio river within walking distance of the Falls Visitor Center albeit through some construction. Nice front staff who made check in a breeze. Comfortable beds with somewhat dated furniture and fixtures. Appreciate the good shower pressure unlike most hotel showers these days. Complimentary breakfast is adequate. Worth staying if visiting southern Indiana or Louisville KY

It was a great place to stay. It was close to everything

Excellent service and the bed was really comfy! Would stay again!

Skip the $16 breakfast buffet, not worth it nor delicious. Blood stain appears on bedding and pillowcases.

Room was nice and clean. Great view of the River

Staff was extremely friendly and helpful. The man working the lounge on the 10th floor was rude and seemed bothered to do his job as he was more interested in watching the football game (go Cheifs!!) Rooms and flooring throughout the entire building are in serious need of updating. Toilet paper was only at 1/4 roll and had gotten wet before we arrived