I was annoyed that the hot tub was broken as it was the reason i chose that hotel. A warning would have been nice.

The staff were amazing! But there was no exhaust fan in bathroom and no hot water in the mornings…. Had to shower at night. TV was glitchy. Super quiet at night and slept well.

Entrance sign is not visible and I missed it and took another 10min to come back as it is close to exit.

This was the most difficult hotel to find. The 800 number was unhelpful. I called the number listed on my reservation and they were the most unhelpful and useless people in the entire world. I asked for the direct number to the hotel and they refused to give it to me. I asked a landmark to try and make my experience better and they refused. Wow! I will never use the Expedia to book hotels again!

A great stay for a quick trip into the city.

We stayed here and rode the bus into NYC. The short walk to the bus stop was easy, and the bus schedule was convenient. Getting around in NYC from the transit center was easy.

I cant accumulate hilton Honors points due doing reservation through expedía i

Staff was very friendly and helpful....front desk and waitress.

Good: Clean and comfortable Less good: difficult to drive in and out

Unfortunately our first interaction with the front desk was not a positive one. The room wasn’t very clean - bedding was fine but marks on the walls and floors were questionable. The shower had great water pressure which was awesome. The cable wouldn’t let us play majority of channels and they charged my card twice on error which i realized midway through trip and has to be now later fixed. The rest of the staff, cleaning crew included were so helpful and friendly! The beds were very comfy and the little shop downstairs was helpful! Comfy and welcoming seating area in the lobby. Overall stay wasn’t too bad.

Hotel staff was friendly. The room had an odor in bathroom and was not convenient for transportation or Dining options

It was nice although I thought free breakfast came with it but it’s not included in room it’s a separate charge

Jennifer at the front desk was Amazing!!! She was very personable and kind. She went above and beyond with answering all of our questions and pointing us in the right direction to Time Square :)

Seems like an older property but very clean and comfortable

Great staff!

loud road noise

It was amazing! The staff was great and the room was super clean.

I will definitely keep this place in mind next time am around.

Good time

What can I say about this hotel? I stayed there about a decade ago and it was a decent hotel, a lot has changed since then. I would not recommend this to anyone and would not stay there again. The place is worn now, needs a refurb. The lobby was clean as were the hallways though. My room was a different story. The toilet backed up and it looked like red wine stains all over the wallpaper in the bathroom. Black mode in the ceiling corners. The water went hot and cold in the shower without touching the valve. A sign on the mirror said that cleaning and towels could be ordered at any time. Wrong! On the 3rd day, early in the morning, we talked to the front desk about cleaning the room, they said no problem. We got back to the hotel room at 11:00 pm that night after a concert at MetLife and the room was never touched. We went back down to the front desk to complain that the house staff didn't clean the room, that we saw them that morning, they were cleaning the rooms next to ours. We were told that the cleaning people are hired out, not their staff. And you must tell the front desk the night before. And this should have been told to us at the time of check-in, but it wasn't. Poor communication by the staff. Eventually the front desk did find us some sheets and WE made the bed. A sign on the front desk stated that the pool was closed to further notice, (on a long holiday weekend? Really? I don't think they had the staff to clean it. I just ran out of space to type. More.

Friendly staff for the most part. The person at the front desk this morning did his job by taking my complaint that there was no hot water, however could have greeted me with a smile as well as an apology for the issue. In addition, I asked for a discount which he point blank refused without even an apology. Yes, there was water but it was cold and uncomfortable to have a sheet. I do think we should get some kind of a discount!

Check-in was super easy. Staff are very friendly and helpful. Parking garage is very convenient and there are a lot of spaces.

Building and rooms were clean.

The staff was nice. It was hard to sleep at night with the highway right there. Other than that there were no issues. The location was convenient from where i was going. It is a basic hotel nothing fancy. The rooms are outdated but that's just like every other hotel. If you just need it for one or two nights i would recommend.

the room is OK. But the carpet is sticky and dirty. The AC is no noisy. We tried to stop the AC using the controller on the wall, but it didn't work.

Was disappointed in the fact we were charged for wifi and it didn’t even connect well, not to mention we were never notified wifi wasn’t free. The overall cleanliness was lacking, our toilet kept running, and the temperature of the shower was finicky

The room was amazing! Lots of space. The service at the front desk was not what I expected. I had called the day before to ask about an early check in and the woman on the phone was very short and kind of rude about it to me. Checking in was a similar experience. I could hear the two people working the desk whispering and giggling at me and the my friend when we were checking in.

Good experience

carpet felt sticky in my room. Very few towels at the pool. Cleaning staff were yelling at each other in hallways.

This was probably the fastest and easiest check-in process for any hotel I've stayed in.

Property could only be accessed by a swift turn directly off freeway! If you missed the entrance you would be right back on the highway! Breakfast was $15 with subpar food. Rooms decent but thin noise quality. Bathroom door wouldn’t stay open.

Check in was fast, room very clean, quiet and easy parking.