We had a wonderful stay! The hotel was clean, and smelled amazing! The staff was wonderful. I left my computer behind in the room. I called and the cleaning staff found it and I was able to go back and pick it up at the front desk. We would definitely stay again!

Check in supposed to be at 4, didn’t have our room ready until 6. Balcony door was off the rails and wouldn’t open. Friendly bar staff, understanding and helpful front desk

For the price we paid for our room,We got a ridiculously small room we got a room with two beds and there was hardly enough room to move around the bathtub was tiny. I did like our tiny balcony and the view and the fact that there is so much within walking distance. I asked for an extra blanket and it never came because the front desk girl was all alone. Also there is no free breakfast and even the cheapest of hotels have bagels and waffles so it’s ridiculous that they don’t offer that in my opinion. They will allow you to use the other hotels pool which is really nice and the front desks ladies were friendly enough. Sorry overall it’s really expensive for something that isn’t that great.

Very nice hotel in a great location with nice Outdoor pool

Staff was super great. Room was well kept. Bed was comfortable. Please include cleaning the patio areas. Spider webs and trash galore.

This is a nice hotel. Nice rooms, and a nice area to be in. I do have to be complaint, though: we stayed for one night, and check out the next morning was noon. Around 8:30 in the morning, we were getting knocks on our door. We were both still very asleep, so the knocks woke us up, and before I could do anything someone began to open the door and enter our room. We still had 3 and a half hours to stay in that room, and it was still early in the morning. There is no reason any worker should have been entering our room. Seems very sketchy to me, and makes me worry about what would have happened had I not woken up, or what would happen if we weren’t in our room at the moment..

Clean and Beautiful property!

The staff at the hotel is very unfriendly from the reception to cleaning staff. Upon arrival had to wait 5 mins smog someone to decide to ask what I need help with when she was not busy and on her personal phone. Did not explain anything asked for ID and to credit card however ever did not tell me how much the hold is. Gave me my key and that is it. Called the front desk to ask for more towels was told that they are by the front desk and I can come down and get some. There was trash all around the hotel the trash cans around the hotel were overflowing with trash. At check out again had to wait for someone to assist. I will definitely not say here again.

Staff tried to enter the room with the “Do Not Disturb” sign on the door. 8 night stay, didn’t receive room service. No bottled water in rooms. Very ordinary property, terrible staffing.

Room was in need of cleaning. And paint chipping off walls.

Went to Westport Social for NYE and this location was perfect. Asked for adjoining rooms and the hotel was very accommodating. Hotel room was clean and nice, but beds were on the smaller side. Elevator was also on the smaller side.

All the staff were extremely helpful and cordial! The room was comfortable and well appointed. I recommend anyone to check this landmark hotel.

OK, place but a bit tired. The sheets and quilts were not high quality. Ended up buying some sheets myself. The AC didn't work properly -- kept going on and off randomly not in response to the thermostat. The room would go from too hot to too cold.

We enjoyed every minute of our stay! The staff was super friendly and funny. They were very helpful and had us laughing the whole time while they checked us in. The hotel was very nice and the rooms were very clean. We will definitely stay again when in the area!

It would be okay to think that because this hotel is in Brentwood that this hotel would be upper class, but you would be wrong. You would also think A simple paint might Suffice. Nope…Sorry…this place needs a full year down and rebuild. Across the street there is a Hilton. Spend the day xtra cash. You will thank me later. A lot was wrong with this place, but what bothered me more than anything wasn’t the damp smell or the broken tv or the sofa that white unrecognizable stains all over it, but the door that was shared with the room next to ours. Most hotels have deleted said doors out of security vulnerabilities. Plus the door allows sound to be amplified. So yes we heard the TV next door as if it was in our room. All in all never again. We recommend you stay at a Hilton or a Drury Inn.

Very nice hotel for the price. The location was convenient.

Other than having to FIGHT to get the room we paid for, our stay was fine. We ordered a King room and we walk into our room to find it is a double. I walked up to the front desk and asked for this to be fixed and was immediately dismissed. It was as if they didn't want to accommodate me because I had booked through Hotels.com. My husband then went to find a manager and demanded that we get what we paid for. Surprisingly, they had a king room available. The first front desk person just didn't want to make it happen. The room was fine. The bed was comfortable. Parking was free. It was fine once we got what we paid for.

The hotel needs updated great places to eat around parking sucks and it’s always super busy to try to get someone to help you at the desk Only thing I didn’t like is that they let animals stay there and I am very allergic and they don’t clean good enough

The staff was so kind and helped us a lot! The only thing about the room was that the blinds didn’t draw all the way cause one side was stuck & there was only one working elevator but everything else was amazing! The bed was very comfy, plenty of room and everything spotless. Beautiful grounds!

It was centered around night life such as resteraunts, bars, and a comedy club. The Casino and other bars were close was well off the property.

Very friendly and clean!

Very friendly and clean!

Great place to stay

Great place to stay

Nice grounds and outdoor pool. Liked the location in the Westport area.

The look and balconies

When I first booked my room I was put in the wrong room had to lug all my things back to the front desk, then got a new room. After about four times I finally got into the room cuz I had to keep getting new key cards because the lady didn't know how to program them right. And same with the next day. But the thing that takes the cake for me is the fact that I got stuck in their elevator because it got stuck in the elevator corridor for over an hour and a half to the point they had to call the firefighters to come and get me which I was stuck at what the thing said for floor 3 and in all reality I was between 4 and 5. I had multiple panic attacks and claustrophobic, not one person from that hotel asked if I was okay communicated with me or even offered to compensate for the issues. The call for help button in the elevator does not work so had I not had my cell phone with me which was almost dead so I could get a message to my boyfriend who was up in the room waiting I probably would have been stuck in there until somebody found me and had that elevator jolted anymore it probably would have fallen down the corridor. When the firefighters got me out finally they expressed to me that this isn't the first time and they have to come to this hotel quite often because of this elevator my question is what if it was a child they wouldn't know what to do they would have freaked out just as I did and when I called to file a complaint through Expedia they basically brushed it off.

When I first booked my room I was put in the wrong room had to lug all my things back to the front desk, then got a new room. After about four times I finally got into the room cuz I had to keep getting new key cards because the lady didn't know how to program them right. And same with the next day.But the thing that takes the cake for me is the fact that I got stuck in their elevator because it got stuck in the elevator corridor for over an hour and a half to the point they had to call the firefighters to come and get me which I was stuck at what the thing said for floor 3 and in all reality I was between 4 and 5. I had multiple panic attacks and claustrophobic, not one person from that hotel asked if I was okay communicated with me or even offered to compensate for the issues. The call for help button in the elevator does not work so had I not had my cell phone with me which was almost dead so I could get a message to my boyfriend who was up in the room waiting I probably would have been stuck in there until somebody found me and had that elevator jolted anymore it probably would have fallen down the corridor.When the firefighters got me out finally they expressed to me that this isn't the first time and they have to come to this hotel quite often because of this elevator my question is what if it was a child they wouldn't know what to do they would have freaked out just as I did and when I called to file a complaint through Expedia they basically brushed it off.

All in all it was an ok property. But is in desperate need of some love. There was paint, wall paper, popcorn Ceiling hanging or scratched off. Our bathroom was very unclean. The lady that check us in was rude and I asked her to speak up as their door was loud and she didn’t. She did not really tell us where our room was or a map to know whatever we need.

All in all it was an ok property. But is in desperate need of some love. There was paint, wall paper, popcorn Ceiling hanging or scratched off. Our bathroom was very unclean. The lady that check us in was rude and I asked her to speak up as their door was loud and she didn’t. She did not really tell us where our room was or a map to know whatever we need.

Super clean and the most comfortable bed ever but we had to hip check the door open and we tried 5 ice machines before we found one that worked.

We had a nice, short stay at the Sheraton Westport Chalet. I think the room we were in was in an older part of the hotel, but it was clean and comfortable. The lobby area and restaurant/bar seemed to be considerably newer. Breakfast was very good, and everyone on the staff that we encountered was polite and helpful. Overall, we had a good experience and would certainly consider a return visit.