Shocking experience. Arrived at 10:20pm and told my prepaid room was not ready and I needed to wait 5 min. Over an hour later was told they had no rooms!!! Terrible service, rude. Lady in line before me was complaining about room service not arriving to ‘catch the cockroaches’

The lobby was beautiful and the staff were friendly and professional. We got a quad bunk room so our adult children didnt have to sleep with each other. The room was very small, with no TV and a small shower. My daughter and I had no issues, however it was a bit tight for my 6'1"son and husband. But the room was clean and we only showered and slept there, so the lack of TV didnt matter to us. We did need to request wash cloths from housekeeping both days as none were left with the towels in the room. The proximity to Times Square cant be beat....just walk to the end of the block and you're in the middle of it. It's close to so many theatres that most people could walk to a show with ease. We walked from the train with our luggage. It's 13 blocks straight up 8th Ave. That might be hard with children or older folks, but we managed just fine. Overall, I'd stay here again.

It was ok. Stayed because of event next to hotel. Charged you to check bags. Charged other misc fees. Property just felt dark & low end with below average service

I was told by Hotels.com there was free breakfast At the Paramount Hotel. In fact, free breakfast at the Paramount Hotel does not exist.

I rented two rooms and one of them the air conditioning was not working, around 8 at night when we arrived at the hotel I went down to the front desk and told them if they could fix it and they told me that an engineer would immediately come to check the air conditioning and it never arrived. We went out for dinner and I returned to the hotel at 12 midnight and the air conditioning was still damaged, I went down again and asked them if they could move me to another room and they didn't want to until I insisted they moved me to a single-bed room I had originally rented a two-bed room this happened almost at 2 in the morning. Very bad the state in which the rooms are and the elevated not to talk about, sometimes I worked and sometimes not

We stayed here to be down town New York City. The room smelt of mold, walls had water damage, check in/service was slow. It was a classic picture looked good but reality it wasn’t great. Beds were comfortable at least. They have carpets in the room which left the rooms feeling/smelling stuffy. No mini fridges in rooms either. Elevator staff was the only highlight, they were kind and proactive however stays at a hotel are not based on this service. I would explore other options than staying here.

Comfortable but window view was not as shown in pictures advertised. Also bathroom did not have any fan based exhaust so it would get super wet after shower.

I love staying at the Paramount Hotel. The staff are very friendly and helpful in any way. The only thing I have to say is that the beds are too soft for me.