Our stay at the Sheraton was very friendly and exactly what we needed! This was a special space as it is perfect for families! I completely recommend it as it has wonderful staff and amenities!

Hotel is very dated, it’s a step back into the 80’s.

Feb. 5, 2024, my wife and I checked-in this hotel after embarking from 17- day South America & Antartica cruise. It took us almost an hour to check-in even though there was short line of people checking-in. It was pass 1:00 PM. Room key was not provided and have to wait until 2:50 to get our room key. Our room reservation is for king size bed and they gave us 2 twin size bed. The guy with a pony tail hair who help us is rude and barely speak English. I would like to mention that our reservation includes breakfast. Feb. 6 2024, my wife and I were resting in the lobby after a half day tour of Buenos Aires. We were seating separately. About half an hour later, a security guard, who barely speak English came to me and asked me if I stay in the hotel, which I said yes and continued reading the news from my cellphone. About 15 minutes later, I was surrounded by 4 burly security guards, including the Director of Security who suspected me of trespassing to the extend of harassing me and showing me out to the door even though I already showed them my room key. These guards also disrespected my wife as I was about to seat with her. This harrowing experience was only diffused when I demanded to talk to the hotel manager, whom she came after a few minutes. This is the most humiliating, disgusting experience in all of our travel in 65 countries around the world. Breakfast is disgusting, preparation of food is unsanitary. The staffs preparing the food use bare hands. NOT RECOMMENDED

Was an overnight stopover

Property needs renovations especially guest rooms, bathrooms doors, and tub area.

Beautiful hotel. But didn't feel safe walking places from it.

Nice area

A very good hotel. Convenient to get to the cruise terminal. Good service. The rooms are little dated but still ok.