Seemed understaffed which may have been the reason for not so clean room, long checkin lines, no food service at the bar at 3:30, etc.

The music at the pool bumps until well past midnight even on weekdays and I could hear it in the room several floors up. Room was clean and stay was comfortable. I had a nice meal down at the restaurant, too.

The best thing about this place was the location! Right on the bay and just across the street from the beach. The pool was absolutely wonderful. For that reason alone, we’d stay there again for the kids’ sake. The restaurant was good but very pricey. I’m going to be honest, the hotel staff was not in the least bit helpful. I asked 3 different people what time the pool closed and got 3 different answers. The last person did not speak a bit of English, she was a housekeeper and could not understand a single word I said. I tried to call the front desk probably 10 times and never got an answer. I was also not prepared for the hidden fee of about $34 upon checking in after I had already paid my dues with hotels.com. The room wasn’t super clean. Smelled a little funny and the sheets did not smell fresh at all. The refrigerator was leaking water so I had to put a towel on the floor next to it. Also, they charge a ridiculous $40 a day to park there, non-negotiable. But again, the pool was just so good for the kids that we’d stay again.

Terrific hotel. Great room and close to the Hollywood boardwalk.

It was my wife birthday and she loved the accommodations.

I had just gotten in from LA and I was exhausted I went to the front desk, and the young lady helped me and I advised her was extremely tired and she told me she was going to try to get my room early. It was amazing she helped me she was the best. thank you very very much I received my room it was clean I showered and I went to bed. Everything was in order and Tech. There was only one downfall the room where I was at like early morning like four 3 o’clock 4 o’clock. It was a lot of trucks delivering, but it’s understandable, but it was a little noisy so it woke me up other than that everything was good Inas

I like this hotel.

Staff was very friendly. Room was missing: trash can & soap bar. The staff reacted quickly.

The service was not great. I checked out on Thursday February 1st at around 7a. We needed a buggy to put our luggages. A male (blue jacket) at the front desk stated we’d have to wait even though there was one sitting around with a luggage on it. I really disliked his tone. After waiting for 10mins and no extra buggy in sight, we went back to the room to get our bags. My companion forgot her wallet in the room and we didn’t have the key so she let the same guy know. He asked for ID but she explained it was in the room. When she gave him the room number, I guess he assumed my friends last name was Castillo because he went into a rant about how it was odd that my friend being Haitian had that last because it is a Cuban last name. He also said a lot of Haitians go to Cuba to work in the sugar cane fields. That was a racist and colorist thing to say and we were very offended. I also observed how he well he treated the other guests and I felt like he gave us subpar treatment. I checked in on my birthday and the lady at the front desk didn’t even bother to acknowledge it when she asked me for my ID.

I have mixed emotions about the stay. The room was very clean and comfortable and that's ultimately what we stay for, right? My only concern was the customer service or lack of. Funny, I was there for a business retreat and I'm in the customer service business and I feel like this establishment really slacked in that area. The restaurant/bar service was awful which we used multiple times. Check in/out was fine but very lack luster. I didn't really feel welcomed, just "attended to". Bottom line... Just kind of... Meh.

Friendly staff. Nice pool. No problems

We unfortunately have a very dirty blanket on our bed.

They overcharged me. Almost double. The front desk guy was not cool. It’s an old hotel- not really nice and certainly not worth price.

Hotel is tired, understaffed, room smelled musty Breakfast was delicious every day and that staff was greatv

Everything was good

Bad customer service Front desk extremely understaffed

Flight was changed and they wouldn’t refund us for one night after a four-night stay.

Very nice and clean hotel. The best hotel bed I have ever slept on by far! I highly recommend it for its close proximity to the beach, nightlife and the beautiful resort!

It’s was great

Pool area was very nice but hottub was stinky! Friendly staff would definately stay again room was great and clean!

Rooms need fresh paint and nicer toilets as expected from a 4 star hotel. Furniture is good. One younger woman receptionist at the check in counter was very extra professional and nice. Don’t go here in the winter. They don’t provide heat. At night it was extremely cold.

Good

Kristine and the Manager on Duty are always alert and kind to the guests. I can tell their interactions with the guests are genuine. The team here is very accommodating and I can tell they have good culture. The cleaning ladies are polite, and the Valet team is top notch. I can’t wait to stay here again. Many thanks!

Reserved a room for my daughter she stayed overnight waiting for her cruise the next morning and love her stay there…would recommend and we will definitely stay as a family the next time we are in Florida…

This property was very clean and safe. The front desk was very pleasant to deal with and very easily accommodated our late checkout.

I love this place thus my 3rd time to stay there.

Very dirty, rooms & hallways. We witnessed the staff yelling at other customers

This was the worst hotel experience of my life. Within my first 12 hours there, I was locked out of my room 3 times because they forgot to charge the battery of the door lock. We left the room the next day and arrived back to a strange man (who did not work at the hotel) inside the room, fixing the lock - with all of our valuables out! The pool is gross and the pool furniture is from the 80’s yet they charge you a HUGE resort fee for literally nothing ($300 for 5 nights!). Unfortunately, I had food poisoning on my last day and the staff were rude and lacked compassion or empathy. They basically told me I had to get out or they’d charge me. I was so sick that I had to pay the charge and then relocate to another hotel. It was dehumanizing. No one ever answers the phone. Avoid this hotel at all costs - it was a nightmare!

Unimpressed by this hotel and disappointed to say so after multiple stays. The location is great and that’s where it ends. Customer service at the front desk has declined - just as we’ll be served by robots. The hotel is run down and in need of a serious refurbishment and cleaning. Fees you should be aware of: $30 dollar ( US) resort fee- note you pay this whether you make use of the beach chairs or not. Ridiculous considering beach chairs are on a first come first served basis. Good luck if you need to extend your stay - $25 per extra hour. If you plan on eating at the onsite restaurant the food and service are decent - just beware of the jack hammering during the dinner hour which is what we experienced on our last evening. The 7 am thundering garbage truck is another lurking irritant to consider before booking. As mentioned at the outset have stayed here repeatedly and regret giving my business. Suffice to say we will not be staying here again.

We enjoyed our stay, especially the coffee bar near the front door. But on the final day we were here, the vacuuming in the hallway started at 6:30 am. Also, the menu at the restaurant has been reduced drastically.

Location is quite convenient, most staffs are very friendly. Yard in parking area is a mess, tree branches and leaves accumulated in corners. Dinning is very pricy.

The hotel was very clean, from the lobby, hallways, rooms and bathrooms. The views from the hotel are amazing and the service is great too. Best part is the cleanliness.