If you check in before 4pm they charge you an early check-in fee without notifying you!

I went to the casino around 11pm . At the time we waited for over 30 to 45 minutes for a waitress to be seen on the floor. We attempted to stop her and she deliberately ignored me and kept walking. She eventually came from the back and I asked her why did she ignore me and she stated that the other waitress gets upset when she sees her talking to people in her section, because she feels like she is stealing her tips! I told Ms Michelle that was very unprofessional for her to deliberately ignore me. She could have easily stated that I will get someone to help u! She didn’t! We spoke to Ms sharon who was a supervisor and was very friendly! I felt discriminated and will never ever go back to harahs casino! Another problem I had was that the first room smelt like someone had poured 2 gallons of concentrated bleach everywhere! What scent were they attempting to cover up! The second room refrigerator was broke ! The food I put in it went bad! I must say the front desk people were kind and friendly.

enjoyed just a one nighter

We decided not to stay. Entrance to the lobby is through a flthy, dingy, parking garage. No bellmen on staff to assist with luggage after 9:00 p.m. No luggage carts are allowed to be used by anyone other than staff. Too far of a distance for a disabled person to drag luggage from a garage parking space to a room. Front desk said we should leave luggage in car. 3 police cars at the lobby entrance in the garage. We felt unsafe, disrespected, and left. We lost our money by booking through a 3rd party. The facility was not described accurately. Restaurants around front desk looked old and dingy. It was a disappointment having to find another room at 10:00 pm with luggage racks.

Long trip to visit family and the room was clean, comfortable, and safe!

I was very disappointed. For $200 plus a night, there was no valet, or business center, and they charged $10 a night for a microwave. I will not be staying here again.

It was good

Super dentist appointment with this day. I've stayed here previously in the and every single time. It was great. This time service was lacking. I call the hotel to tell him I was checking in late. After midnight arrival. Which means I was dead tired when I arrived from my drive from Texas. They gave me a room. I wanted to take a bath before I went to bed. Tell me why. It looks like there was pubic hair in my bathtub. I rented it off. Called the front desk to notify them that whoever cleaned my room did not do a good job as it was just pubic looking hair in my bathtub She asked if I wanted to send someone upstairs. I told her I had already clean it, but I'm just letting them know because they need to talk to the housekeeper I have a king size bed and only slept on one side of my bed at the edge. When I woke up push the cover over. Please tell me why that was hair in my bed on the other side. Smh