great location clean and up to date rooms

It was a great two-day stay. Clean, easy check-in/out, breakfast was solid, and the pool was clean. Only downsides I ran into was the pool area was pretty cold(so limited swimming), and a few really loud kids post 11pm(not the hotels fault at all). Would highly recommend!

The people running the hotel were very friendly and our room was exceptional. Very clean. The free breakfast in the morning was very good with many selections. Will definitely be back when we are in the area.

I had a queen beds room. One of the beds the sheets were wrinkled and had not bed changed, one pillow case had makeup on it. It clear to see it wasnt changed. Night person was not at the front desk and a note was left back soon another guest had been waiting 20 mins. No coffee made a 5 am when we left, they have stated they have coffee 24/7... Rethinking of I'll be back.

Very clean, great breakfast and it was decorated so pretty for Christmas!

It was very clean. We chose to stay here because we’re seeing a concert at the Arcadia way Lyft ride there in back. Because parking is hard to come by near the theater. Breakfast was really good great selection and lots of seating. Would stay here again when seeing another concert for sure .

The only problem was the shower head and pressure of the water. Rest was perfect.

The property was nice and very well kept. The staff was also friendly. The rooms were very clean and nice.

We asked to move our room from the first floor to second due to it being next to the kitchen. The front desk staff seemed annoyed by this. They did it and accommodated, but if someone is working the front desk they should be friendly.

Nice, clean hotel and comfy beds. Great food choices for breakfast, including some hot items. My beef was with Ysabel the front manager, who couldn't manage to resolve my issue. The male manager on duty the previous evening told me I would NOT have to pay the $10 extra person charge (3 in a room with 2 queen beds..), but when I went to check out, Ysabel fought with me about it. Telling me she had to call Expedia, yadda, yadda. After 10 minutes of discussing that the evening Holiday Inn manager said I wouldn't have to pay the $10 fee even though Yenae, the assistant, was present for both exchanges and reluctantly confirmed that yes, the night manager did say that.

Very good hotel and location.

Our room was clean and very comfortable!!

Convenient to stores and shopping. Just located in a crumbly parking lot. 2 tables outside door overlooking parking lot. No outside interest . Also wish hotels didn't use such strong smelling cleaners etc. That is the first thing I notice when I walk in.

Staff is really nice and very good customer service.

The property was well kept and clean.

We've stayed her multiple other times when coming to St Charles. Our son will be getting married up there next June and her family is from there. Always love the stay but this time we had a horrid time sleeping as the guest above us in 319 was yelling & arguing with other, loud noises that woke us up throughout the night.

Didn't like that the pool was close and one of the reason i book an room there was the pool and i call them before booked i room and they told that the pool will be open but i was closed

Great hotel and location. Would stay again.

The room was very clean and comfortable and had an abundance of plugs and ports for our phones and laptops.

The hotel was updated with beds and furniture. Other parts seemed a bit run down and needing attention. The free breakfast needs some help as the cereal choices are limited and the milk is kept out (not refrigerated). The hotel seems muggy inside too. The water fountain / water bottle filler dispensed lukewarm water and didn’t taste filtered. It was gross. Staff was kind and helpful.

Beds comfortable although, pens marks on the sheet

The hotel was clean and exactly as expected. The staff were friendly and helpful. The location was perfect, it was close to everywhere we needed.

I was a solo traveler for this trip so I glad it was in a well lit area and that all side doors needed a key card. As my room was next to one on the first floor. It was clean and pleasant. The only thing I had issue with was hearing the door close, and children running and being load after 10pm. But that’s nothing different than you’d find in any hotel.

Clean rooms and common areas, friendly staff, great stay for our family highly recommend!

It was nice

Staff was great. Check in was easy.

Clean and friendly staff members!

Had a one night stay, the fitness centre and pool were clean and orderly, the property is in close proximity to restaurants . Room was ready and very clean !

This is a nice, clean property and the rooms are up to date and clean. Definitely better than average. The only issue I had was with the TV. There was no channel guide in the room, and the front desk could not provide one even when I asked for one. Typically, the TV remote has a button for the guide, but the remote here was very basic with no guide. Furthermore, all of the channels were in low definition. I again asked the front desk if there were any high definition channels, and they said no, you only get local channels. Well, that was not true because I could get many of the national sports channels, but only in low definition. It felt like I was back in the 1970s watching a semi-snowy low def sporting event. Needless to say, if you have any desire to watch TV during your stay, I would avoid this property.

We had a great stay. The room was nice and clean. The beds were comfortable. The breakfast had lots of choices. The pool was a nice temp. We would stay again!

Everything about the hotel itself was excellent, and what we usually expect from HI Express. But we reserved a double queen suite (two queen beds and a queen-size fold-out couch) with Expedia, but were given a double queen room. There were six of us - three adults, and three children, which meant that even after they brought a roll-in bed, one of my kids had to sleep on the floor. The gentleman at the check-in desk was very apologetic, and said that the suite was out of service, and we had been automatically switched to a different room, and since the hotel was fully booked, we couldn't get two rooms. He said we may be able to be compensated in the morning, and was as accommodating as possible. I inquired at the desk in the morning, very politely, about what had happened. The staff in the morning were extremely defensive, and almost immediately started talking as though I was planning to take them to court! Quite the overreaction. But they said that two things were at play - first, that the maximum number of people in a room in the hotel is 5. (This was our second stay at this exact hotel, and the prior stay we had the suite, and they had absolutely no problem with 6 of us in it.) Second, they said that any time you book a hotel, you are guaranteed a room, but never any specific room. Maybe this is true, but that seems like BS - surely I should get the room I paid for, or at least be compensated the difference if I am out in a smaller room? Lovely hotel. Poor experience