Nice hotel

Location is great. close to the pier. Nice little shops in the surrounding area. Staff was great. Will be rebooking when I visit the area again.

What a marvelous experience!!! Mr. Jones was an absolute professional, approachable, kind, respectful, with amazing customer service skills. The entire staff at Pier one and Natasha at Sea Coast 180 restaurant, were absolutely remarkable. I would totally stay here again and would recommend it to anyone. My view from my room was unforgettable!! Stunning! Thank you Mr. Jones, house keeping, Pier one staff and sea coast 180 restaurant for a memorable stay!!

best option

Stuff very friendly and attentive

All the staff was very friendly. The manager Hammy (nick name) was great. He made sure my trip was very comfortable. There was worker named Beautiful, I don't know her title but, she was awsome. She brought a high level of energy and made me feel right at home. The weekend felt like a true beach front vacation! I'm going back!

Such wonderful friendly staff throughout

This property is not worth what you pay for. It’s dirty & rusty. When I checked in, I found 2 drops of blood stain on the carpet and when I told the front desk about not being comfortable in staying in the room, they said they were sold out and will send housekeeping to clean it but nobody came to clean it, I had to stay in that dirty room during my whole trip. The ceiling fan had dust and webs on it, the mirror was rusty and the night stand lights were rusty as well. The sliding door didn’t work properly as well. As a gold member who has stayed at many Marriott hotels, this property was very disappointing. Will not be staying here in the future ever again!

Property is old and dingy, but the staff are great.

Good food. Clean room. Great service

For the price we paid and the fact it’s a 4 star hotel customer service average and inconsistent. Valet & Check in service not great, pay $30 per day for valet and no one helps with your luggage then front desk just tell you where to get the trolleys! We prepaid for breakfast to be then told you can only get it in a takeout container during the week, restaurant service only at weekends (whole process next morning was ridiculous ) ! 2nd night the restaurant and bar were closed to residents as they were hosting a private function (no room service offered either) These are things we would not expect of a 4 star hotel and should have had prior knowledge so we could make a decision on whether it was worth staying there. The hotel outlook was nice beach front location they also had a sunset hour with free drink on roof terrace which was a really nice idea. Restaurant staff were friendly on the one night we had dinner there. Definite benefit to have some customer service training and some updates in the hotel as some areas and room looking a little worn.

Absolutely loved this property! It was a surprise for my husband for a concert in the area! The staff was great! The room was beautiful and spacious! Right on the beach and walking distance to a lot of food choices. We both want to come back! Such a great experience.

Beautiful room. Walkable to pier and open site music last night. Ate lunch and breakfast and staff and food amazing!! Jacuzzi open until 10 pm- which we took advantage of as well! Loved our stay!!

Loved this property….you literally can’t get any closer to the ocean. The restaurant is EXCELLENT! We will definitely stay again!

The room was amazing with an amazing view of the beach. I didn't want to leave the room. We had a wonderful relaxing time.

The view was great. The room was way better than what I saw on the photos.

Loved it all!

close to the beach

The beach view from our hotel room was the best👍

like property oceanfront

Apparently there was contamination in the water, therefore we couldn’t shower or use the sink water at the hotel and there was ZERO compensation for this inconvenience . Pretty disappointing

Great customer service very friendly

nice clean loved

Nice get away at a great price!!

Alot of homless Around the property,

LIKE IT OVERALL

This was a great place for me and my family. The only thing I didn’t like was the limited parking. Unless you are willing to pay $30/day for valet.

The staff was Amazing! The restaurant was amazing got to sit outside and have an ocean view all the times we went down to eat. The hot tub was great nice and hot! The room was awesome with a beautiful view. The only thing was the ice maker was out of service on my floor had to go down 1 floor to get some ice and they only had 1 elevator so be patient or take the stairs.

The staff were amazing from check in to check out

Second time staying here. First time was one night, room was not ready at check in. It was only one night, figured it was a fluke as our room wasn't ready until 2 hours after check in. This time, 3 nights, room was not ready so we left and came back an hour and a half later. Room still was "ready" and took us 20 minutes to check in. Finally got to a dirty room smelling of bleach, exhaust fan not working in the bathroom. Then after asking for the rooms to be cleaned during our stay, they never did it. Every other staff member was extremely nice and helpful. Their cleaning staff seems to be in their own world. Guests asking them when checkout is and they have no idea. Simply, believe the other bad reviews, they are not exaggerating. This place exists on location alone. Balcony is nice but very uncomfortable chairs and no screen to just leave the door or a window open. Amenities are also very limited(no massages on Mondays, restaurant doing to go only still).

Beautiful property with amazing location! The staff was very warm and helpful. We had an issue with the pool, but the management readily corrected it.

Everything was nice