It was great with the exception of the workout room as it was being remodeled.

I made the reservation through Expedia. Walked in and was in my room within 2 minutes. Bed was so comfortable. Room was clean and everything was in perfect working condition

Good to be so close to the airport.

I love this property as a travel nurse, the front desk is always smiling and very professional. Very informative and I feel at home every visit

I stayed with they every week for 13 weeks. Every single time I checked in I got the same amazing experience. The staff were friendly and helpful. They always worked with me with room assignments. The hotel itself was always clean and well kept when you walked into the lobby. I stayed in a variety of rooms while there and every room I had was amazing. It was quiet and peaceful while being there for work. I definitely recommend staying here if you’re wanting a quiet place to rest. If I didn’t have a new assignments elsewhere I would still come to stay here. 10 out 10 recommend!

T

everything was good.

This hotel was comfortable. However, the front desk was left unattended when my family arrived. There was also always a random man sitting at the end of my floor. We arrived close to midnight and a man in the hallway when traveling with daughters was very off-putting. The following morning when we went to eat breakfast, there was another man sitting at the end of the hall. I don't know if it is a known security gap being capitalized by local men, but it was very disturbing.

Would suggest expanding the breakfast offerings some. All staff was very nice.

Pet friendly. Some of the staff was rude.

We booked this stay because it was listed as sleeping 7 people. However when we got to our room, we found it only had enough beds for 6 people: two queen beds, and one pull out sofa bed. When we asked the front desk if they had a cot or something for the 7th person in our group they said no, they don't have any cots. They also said they were aware that it is listed as sleeping seven, but only had beds for 6. They suggested we put three kids in one bed. It's hard enough to get my kids to sleep while on vacation, three to a bed proved impossible. We ended up taking the cushions off the couch and putting them on the floor along with some extra sheets and blankets and pillows we from house keeping. This is where one of my kids slept. The ladies at the front desk said we should just take it up with corporate. I realize not many families have 7 people, but if you have your listing saying you can sleep 7 people, than you'd better have enough bed spaces for 7 adults. Just because they're kids doesn't mean we can just squish extra people in a bed. I've got teenagers and they're as big as adults. It's one thing if we made that choice on purpose, but the listing was misleading.

Close to airport

Receptionist checking in was ok but checking out was less than enthusiastic. Almost like you were bothering her. Hotel was clean as well as the room. Breakfast was good and very clean.

If you have a friend who needs a place to stay for the night due to domestic violence, don't send them here. I reserved the room in her name and they wouldn't let her stay due to having a local ID. I need a refund but hotels.com couldn't reach them by phone when they tried.

Nice place.

Tv worked great,bed was comfortable ,room was quiet.

The first room i was put in 417 had a loud malfunctioning outlet that the ac/heating unit was supposed to be plugged into. It was emitting a loud scary electric buzz at random intervals which i was able to hear from the doorway and have audio recorded on my phone. I was moved form 417 to 411 without any hassle after reporting the issue but i still found the electrical issue concerning. In room 417 I went to take a bath and there was dirty backwash from the drain. The breakfast was better than expected. Only food complaint is the coffee taste to the maple syrup

We arrived late at night. Reception was helpful, room was clean and quiet.

I did not like that molding in bathroom was not properly put in with sections falling off. I, also, did appreciate the staff only partially providing service when cleaning/freshing up room.

Quick overnight with my family of 5, we had a suite with a separate living area it was good space and accommodated all of us comfortably.

This is clearly a competently managed, clean and comfortable property for guests such as business travelers. The few staff with whom I directly interacted were courteous and helpful. However, I downgraded my rating because I was misinformed when I contacted the hotel a week ago and checked on the availability of shuttle service from ROA after 1100 PM. I was assured that while their service shut down at 1100, I could still call the front desk and get someone/something out to pick me up. The clerk at that time assured me she would put a note to this effect into her computer with my reservation. My flight landed at 1140 PM. But when I duly called the hotel I was informed that they had no shuttle and I would have to use an Uber. If I had known that in advance that would have been ok, but I was worn out from a long day of travel and a holiday with family that was more fraught than I had expected - and I don't like surprises at the best of times, not to mention being misinformed. When I arrived at the hotel I had to work hard to be civil, but the clerk on duty understood and offered to lower the room rate to compensate for the cost of the Uber. I accepted that offer. But there was no way I could be compensated for the aggravation and standing out in the cold at the age of 78. What I found most upsetting is that this was all so unnecessary if I were informed that I would need an Uber in the first place.

Receptionist was really friendly and nice

Nice!!!

It was pleasant stay.

Enjoyed my stayed here. Easy check-in, friendly/knowledgable staff, and lobby attractive. Room spacious, clean, newer decor. Bed large, comfortable with new bedding. Room temperature easy-to-use with no noise.

Staff was helpful and friendly!

Staff willingness to accommodate the miscommunication re: our arrival date. Expedia had us arriving the 26th not the 27th.

Destiny was super helpful!

Nice

Not a great experience. Pros: good price, only $25 pet fee per stay Cons: unpleasant musty smell. Tiny uncomfortable pillows. Dirty room. The room keys repeatedly stopped working so we had to go down to the front desk to get them re-programmed. On one occasion there was no one at the desk during the middle of the day so we stood there waiting for 10+ minutes unable to get back into our room. Then when the lady finally showed up she didn't even verify any of our personal info; she just asked for our room number and re-programmed the key. Which means that ANYONE could just go up to the desk and get a key to anyone's room. That's incredibly unsafe. Also, the elevator hasn't been inspected in 2 years which is against Virginia code. Would not stay here again

Property could be cleaner especially bed sheets. Was also a shame the plugs in room were not working well and had to switch ports a lot

It is clean and located near a mall and many restaurants.