We are so glad we chose this hotel. From the cleanliness, the amenities but most of all the services by all staff members are impeccable! We love it here and would definitely recommend this hotel to anyone!

Nice property on the beach , breakfast was excellent, the staff very courteous and helpful

I loved this hotel. It felt like a resort. Food was good and lots to do. Wish I would have stayed here longer. Staff were all very accommodating and helpful.

JW Marriott Phuket is great on service. My wife was sick but when they couldn't offer any assistance due to their off duty nurse, they offered a basket of fruits as compensation the next day! Only gripe we have would be its distance from city and shopping belt.

Great resort with everything. I went to rest and recharge so did not leave property. Was great for me- gym and spa were excellent.

Kindness and Thai style of the bedrooms

This vacation experience at JW Marriott was very good. But there are two things I reckon the hotel operator should improve. The water pressure is way too low and the bathroom glass door needs better sealing.

Every staff member was so kind and friendly!! The property is beautiful and great place to unwind.

Limited things to do, restaurant is way over priced for the quality of the food.. Staff was helpful

How I can describe this property to you Is...I have tasted a piece of Paradise on earth This property is amazing it's beautiful it's serene it's tranquil, it's a true 5 star experience the buffet not exaggerating has more than 100 items on it it's amazing. I will have to return to this property and spend more time

As always JW Marriott Phuket is a superb resort. Staff amazing, facilities impeccably clean and well maintained.

Spent 24 hours traveling to Thailand and the staff was super accommodating by helping me to check in a bit early

The BEST Resort destination spot in Phuket. From a single room to a 2-bedroom villa, from side walk cafe to five-course dining, from superior spa sevice to relaxing at the pool or on the beach, your resort stay will make you come back for multiple trips. One of the World's finest Customer Care Teams. Ask for Jacod or Seen for starters. If they are busy supporting other guests, Dilan will direct you to a top notch Customer Care Rep. Please, Please, Please book your excursion(s) early. If you have ANY concerns, Malai is the person Who will work to ensure your excusions meets your desires. For breakfast, ask for DaDa. She will ensure your breakfast experience is first rate. Everything from seating to breakfadt selection, DaDa will ensure the best. The five-course paring is a MUST! Tukta will enhance your dining experience. Tukta knowledge provides a depth that prepare your palette for a food explosion. Regardless of your favorite BEAVERAGE choice, Beer and Aof will create a masterpiece. Ask them about a drink they created call The MARCUS. You will love it. Any kinks, pains or aches, Kat is your person. One of the BEST trained in Thai massage. You will walk aways AMAZED. AND to the UNsong Customer Care Professionals...the HouseKerpers, Eva, Maya, Tomas, Kira, and Bee will ensure your stay is fully enjoyable. They provided birthday announcements, room and bedding comfort. They also ensured the guests have ample water to beat the heat...Thank you guys...

Facilities including room condition were aged but well managed and cleaned. But should accept a little rusty tap water from and some ants in the room. All of the staffs were so kind, especially the staffs in the kids club provide good care for the kids. Foods in the restaurants were also great.

Very personal service with smiles always

The staff were lovely and the room was spacious. The facilities are well kept. The hotel food is very overpriced. We only ate there once and ended up going to look for food outside the hotel as the prices were so high. Overall a nice stay with a rating of 4/5.

Very nice

This is an amazing resort set in lush greenery facing the Andaman Sea. The setting is stunning. The kids club is the best we have ever seen and we had to drag the kids out of there to take them on excursions. The pools are lovely and the kids’ pool is great for those who are not confident swimmers. The slide is popular although it needs to be restored as it has some rough edges (not that it bothered the kids). The rooms are nice but there was a distinct smell of must from some of the bedding. This was slightly off putting. Also, the shower door let a lot of water through and the main faucet didn’t work. Not a game changer although it would have been nice if everything worked. We ate in all of the restaurants and the service was okay. There was often a lot of confusion over what we had ordered and some things never showed up at all, despite the staff being absolutely lovely. The food was good when it did show up. There is a spectacular fire show on the beach twice a week, which was a huge hit with adults and children alike. There is a massage shack on the beach where locally trained ladies deliver a variety of massages suited to everyone’s taste. Overall, we had a fabulous stay here and would definitely recommend it. We would put up with the few niggly problems again as the resort it so lovely. The pros definitely outweigh the cons by a huge amount.

Huge property with lots of activities for kids. Maintenance could be better, it's a very old property. Staff were generally very helpful and friendly. Great breakfast spread, but food in the restaurants were not that good, and expensive too.

we arrived after a long flight at 3 in the afternoon they gave us a very far away room that was under maiantance and when we complained and asked for the manager no one seems to understand.we only got the room at 6 in the evening . OUR credit card did not work in one of the resturants because of a connection problem .the staff not effcinet because of the language i dont think we will go there again

Gorgeous property and the best employees! We didn’t want to leave!

Beautiful resort! Will definitely recommend 😊

Más de 20 años visitando este lugar. En esta oportunidad el complejo sostuvo matrimonios indios (nada en contra de ellos) donde se desarrollaron eventos altamente ruidosos e invasivos por varios días en diversos sectores del resort en forma simultánea. No se respetó a los demás pasajeros en absoluto. El problema era fácilmente anticipable pero no hubo consideración a los demás. No hay excusa posible para lo ocurrido, se sabía lo que iba a pasar con esos eventos pero la administración consintió en perturbar a todos los demás por varios días

The kids club is the best thing about this hotel. The people there are great! Thank you. The rest, needs work.

The staff at the front desk work very slowly. It took them an hour to check me in.

A wonderful resort with beautiful sandy beach and many restaurants offering delicious food. Staff are extremely friendly smiling at you all the time. We have enjoyed our vacation very much.

The room was nice. The beach was nice. Extremely overpriced.

Everything was fantastic. Great for couples and families alike. Plenty to do on site. Great staff and service. Excellent breakfast and restaurants.

Amazing

The place is beautiful. The room was always clean.

We liked the resort very much. The cleanliness and hotel staff were exceptional. However, the room we got had a moldy smell and our request to get another room could not be accomplished. Also, the room needed somr updates.

Staff was very friendly. Great for pure relaxation...