Good

Sid at front desk was wonderful, professional and very helpful. I’d recommend this hotel just based off his customer service. Room was clean, and spacious as well as the powder room. I had an excellent and relaxing stay.

Will NEVER stay there again

This is a great hotel and staff. Everyone was very nice. It is not the closest one to the airport even though expedia listed it as the closest one.

Syd, at the bar is amazing a lovely person, great service! Would return just to chat with her again. All the staff I came in contact with were friendly. Price was expensive for what it was, but I booked last minute so can’t really complain.

Looks new facility, clean and comfortable

Standard check in - booked into room 507. The air conditioner was very noisy making sleep impossible. Went down to complain in the morning and incidentally the fellow in 505 was checking out and confirmed he could hear the noisy AC thru the night. I was assured Engineering would get on and fix otherwise a new room allocated. Returned late (around 11pm) and front desk couldn't confirm if this had been sorted. Arrived room and AC still noisy. Went down to complain and after much ado offered room 626. This also had an even louder/constant noise which reception staff Ravi attested was noisy likely due to laundry. Ended up back in room 507 for the night with no sleep as there were no other available rooms. The next day complained again at front desk - I was told no managers on-site till Monday. They offered for engineer to have look - he attended and after examining the AC for a bit he said he had to open it up as he thought it was the condenser. He spoke to reception and we were hurriedly asked to move to room 501. This room was satisfactory and we did actually stay an extra day in the room. I spoke with the onsite manager on Mon morning and she said because the booking had been thru a 3rd party website she couldn't offer a refund. She offered a complimentary breakfast and 1000hilton honors points (valued at <$7!!). She did end up giving 2000 points (<14 dollars). There were other issues with "hilton standard" room cleanliness but not enough space here to comment

Good price clean

The staff at the desk were very friendly and the room was clean.

Clean and comfortable. No complaints. It's not walkable to much but you're probably not a tourist if you're staying here.

Its is a very nice hotel and great eating space. Will stay here again.

It was very relaxing and the room are clean

Awsome experience . Front desk was very accommodating !

Cozy & Clean

The hotel location is perfect for the Paramount Center and Iceland arena/fields. There are numerous restaurants and shopping within a short drive. The hotel property had an exterior patio and the staff permitted a group to gather out there until 3:00 am. There were no recycling bins in the hotel room. The water pressure was very weak in the shower. The place was clean. Apparently at this hotel, if you book through Expedia you cant receive Hilton Awards points, first Hilton family hotel that I experienced that little twist. The reason for using Expedia was the Hilton site was way more expensive. Anyhow, a good hotel overall but the room price was high.

Staff was courteous, help, and happy

Our room and the public areas of the hotel were very clean and in good order. The staff was polite and helpful. Other similar hotels have included breakfast, but this one did not. Breakfast was available at a price. Hotel is near the airport so the sound of the airplanes was heard quite often. The hotel and room was generally quiet, except for the hockey game being played in the hallway by a bunch of young girls!

Staff was very nice. My room was clean except the toilet wouldn't flush. Lady came up to plunge and it worked. It stopped working again when i checked out

We had a one night stay at this property with myself another adult and Dog. They were very welcoming to have a pet stay. The front desk was extremely welcoming upon arrival and explained everything very thoroughly. Our air conditioner/fan unit was not working properly so we called front desk and they sent someone right away to fix it. Within 10 minutes it was up and working. Overall our stay was great!

Great

Clean quiet

Clean and nice people

Friendly staff, nice restaurant food and good breakfast. Unfortunately, a $30 taxi ride to or from the airport.

This property was easy to get to.

Close to the YYZ airport, easy and quick check in/out, friendly staff.

Clean room

The property was nice and the staff were friendly. We did have to change rooms as our TV did not work and they did this very quickly. Unfortunately the ice dispenser did not work and when I had first approached a staff I was told there was one on every level...this was incorrect and I had to get it from the kitchen. I think it would also be nice if they provided more towels for the rooms.

This was a clean and quiet hotel with friendly and helpful staff.

Very well kept property. I was here almost 10 years ago and it was excellent then and is excellent now.

The bed was too soft and did not seem to fit the frame, also one of the elevators was not operational.

Clean room, quiet area.

Nice Clean and served the purpose