Residence Inn By Marriott Indianapolis Carmel

Nice hotel. Good price but the pool was closed for renovation.

The staff was very friendly and helpful. I was not aware that rooms were not refreshed everyday, so I asked for every other day, which was provided. The housekeeping staff did an excellent job. The free breakfast was good, although the scrambled eggs were clearly not real eggs. Loved the waffle maker and the variety of choices though. The overall feel of the Inn was dated. They could use a major update to be competitive with other residence facilities. The pool was closed, most likely temporarily, but that didn't help during my one week stay. The bath shower valve did not work properly, it was hard to pull up and even then it wouldn't go all the way...it needs to be replaced. I bought a bath mat to keep from slipping in the shower. A low counter top and low toilet in the bathroom were not up to par.

The curtain, shades, lampshades & carpet need to be updated. The staff was extremely helpful and made the stay enjoyable.

Unfortunately, our stay was disappointing due to the condition of the room and furnishings. We booked a room with a queen bed and a pull-out couch, but the pull-out bed was unusable. The hinges did not function properly, the support springs underneath the mattress were missing and appeared to have been modified as a temporary repair, and the support legs would not work correctly. The dining room table was also in poor condition, with a modified leg that did not adequately support the tabletop. Throughout our stay, the room felt extremely humid and had a musty odor. The bathroom had no apparent ventilation, causing moisture to linger long after showers and making it uncomfortable even to dry off. The bathroom itself had several issues. The door was difficult to open and close because it constantly stuck and felt like an old rusted garage door. The toilet sat unusually low to the ground, and the flush handle had to be held down for the tank to refill properly. The main bed was also well past its prime. It sagged significantly and felt unstable, reminding me of an old couch that had been heavily worn out over the years. Overall, the room appeared to need substantial maintenance and updating. I hope management addresses these issues because the room did not meet expectations for comfort or functionality.