Comfy Bed!!!

I booked my reservation at 8:41pm and arrived at the hotel at 9:10pm. At 9:20pm I left the hotel bc I was not allowed to check in. I did not have enough money for the incidental fee. I have stayed at this hotel twice prior in the last two months. Each time I was charged a $20 incidental fee. Tonight $100 was requested and I said I was unable to do that. I showed my receipts for the $20 incidental fees on my previous stays and asked why the fee was so much more this time and said I could do a fee of $50. I did not appreciate the response and conversation between the two employees at the front desk right after I said that. The employee not checking me in said to the other employee “it’s your call. You can charge $20” and the employee checking me in scoffed at that and said he wouldn’t do that. I was never given a key or checked in and I had to leave. Again my room had been paid for prior to me arriving. I had to drive an hour back to where I live. I’m very hurt and disturbed by what happened. The employees could have refunded me last night. I’ve had to message and call this morning trying to get a refund. Instead I get to feel embarrassed and shamed AGAIN explaining I couldn’t afford the incidental fee trying to get a refund.

This hotel was awful. The staff was friendly I’ll give this hotel that but everything else was horrifying. My room was at the end of a long maze of rooms. The building smells old. My view was of crackheads on the street below me shooting up, screaming at each other and defecating out in the open…. To make matters worse my room smelled of something awful. Like mold. Or hot mold. When I called down to the front desks they said they had no other rooms available. Eventually a hotel employee did come up and said it smelled like the fridge had been left open and turned off… I couldn’t get rid of the smell no matter what. I almost left in the middle of the night with the combo of the crackheads below and the terrible smell from the room. The hotel employee suggested I open my window to air out the room but all that did was intensify the noise from the homeless people right below my window. I barely slept. It was awful. That smell. Oh my god. Would never stay here again and it is definitely not a safe area to be walking around at any time of day. Very disappointing.

It is a comfprtable stay...I did not like paying $59 for parking on top of the room fee and then we got a lower parking spot where we had to walk up a flight of stairs just to go to the upper parking pad to get in the hotel

Chose this location because it had on site parking. However, when we checked in, their parking was full & we had to go to a public parking structure a block over. Not a huge deal, just a bit inconvenient.

Central lcity location

Arriving is a nightmare there was no sign pointing to our room number on the floor. If u are arriving by car they should give you instructions on how to find the secret entrance

Hotel is nicely renovated and service was great. Unfortunately, this part of SF has been overrun by homeless drug addicts making personal safety feel like a real issue.