When we got in late the toilet in our room did not flush. We had to move rooms at midnight after we were already I unpacked and in night clothes. The room we were moved to had a working toilet but the bathroom sinking hardly drained. The manager was kind the next day but could not refund any of the room price as it was booked on this site.

When we first began traveling after my husband retired, we felt like Best Western was the right choice for our hotel stops. Rooms had what we needed and the price was reasonable. But the past few years the quality of places has really fall en. More often than ever, there is something that needs repaired in our room. Usually its the bathroom. But second place comes the heater/airconditioner. We have put a few Best Westerns on our never to return list. A few nights ago was one of the worst hotel stays we have had Lodi, California. The water never got warm enough to shower, so we both had to skip showering. I questioned a few other guests to make sure it wasn't just our room and then I complained to the front desk. Our phone message light was blinking and we asked front desk about it, they said they would fix it, but we ended up covering it all night with a towel. The bathroom sink pipes leaked and made the floor all wet. Good thing we were unable to shower, as we had to use our two towels to soak it all up. The heater never did warm the room up and it ran all night. Bed needed a second blanket, but none extra in the room. We travel a lot international and national, we are not hard to please, but it is time to find a new hotel chain for our travels.

The elevator didn’t work that’s all

This is my second time staying here. Both were enjoyable. Staff is friendly and helpful. Will stay there again. Many Shopping and Dining options just a few miles away.

Comfy room and quiet area. Disappointed by the breakfast as the service person was in a rush to put away all of the drinks and food. There was a sign clearly stating that extra time would be given if needed to finish our meal.

The staff was wonderful!

Great

The fact that the toilet in the first room, my head didn’t flush, and there was no hot water in the shower in the second room they gave me, didn’t give me much assurance that the rest of it was going to be worth a hoot. Bottom line I’ll never stay there again. I suppose I should add the fact that the staff was very nice and cordial and the breakfast was OK.