We were moved from the Crown Plaza Festival to the Intercontinental Hotel Festival Dubai City because our room was not ready to move in. Booking was made 3 months prior. We were very upset. But, when we saw our room there, we were very happy! Very beautiful place to stay, very clean, very nice and kind staff. So delicious breakfast, lunch, and dinner. Highly recommend the Intercontinental Hotel Festival Dubai City and would love to stay again!

Hotel is best and the front desk person Ahmed was very very helpful and polite.

I went to Dubai to celebrate a milestone birthday. When I tell you, from the moment, I walked in the staff was helpful and generous. I was upset up on arrival because of the private taxi company at the airport told me that Crowne Plaza didn’t have a shuttle service & price gauged us for a grip for a 5 minute ride. Please call them & verify first before giving into the pressure. The front desk staff could see I was visibly upset, & offered an upgrade. It didn’t put my money back in my pocket, but it was a sweet spot to land. The staff was extremely accommodating to all of our needs, big and small

Very nice and clean . Amazing breakfast. Easy access to airport and malls .

Stayed 5 nights over new year. Wonderful.

Arrived at home two days ago and already missing the wonderful place!!! I stayed at the Crown Plaza Festival City for 12 nights and it was the best time I've ever had. All the staff are outstanding, having the only goal to make their guests feel comfortable and happy. I arrived at 1am and got a hearty welcome from Arun. Thank you so much for this. Next morning I was able to enjoy the fantastic breakfast with an excellent service. My special thanks goes to Ahmad, of course, and Mahmoud and Peter for the nice conversations and for being so attentive, always having a smile on their faces :-)). Whenever I had a question, there were Kael, CM, Shane and TJ to help me!! Thanks a lot. The pool area of the hotel is wonderful and big so that you have enough space and facilities to relax and enjoy the sun. A big thank you goes to Nimal und Salik for caring about me in such an outstanding way. I really appreciated that, being on tour alone this time. So, if you want to have a great stay at Dubai, you should definitely choose this hotel. I will be back, for sure.

Only problem was how the room lights are switched on and off , the system is complicated , switches are not user friendly

Excellent attention from the staff, all levels, good location, the area is safe and entertaining, you can find everything just a few steps away

Amazing hotel

Amazing experience

nice hotel close to the airport....good rooms excellent breakfast!!

Perfect

i liked the view through the glass window and the the shower area was my favorite 😊

Good location. Some staff are expecting gratuities through their body language

I will come back to stay again

Close to the airport with great dining, alcohol, and hookah options with awesome views.

Very good location

Everybody was nice and courteous. We had a good time close to the airport.

Very close to the airport. Staff were very helpful. We were in Dubai to celebrate my birthday. Staff delivered a lovely flower bouquet with birthday wishes/message - really surprised me. Thank you staff at Crowne Plaza Festival City.

Excellent arrival process allowing early check because of our flight change. Disappointed with the waterfront view from the 7th floor due to building works which we were not advised which seemingly created a lot of dust and dirt covering the windows so our view was in secured. Bathroom blind stopped working after 2 days. Breakfast and dinner plan we took was excellent value. Staff outside the hotel front organising taxis were next to useless.

It was amazing trip, the hotel was lovely and nice 👌

Arun is the one of the best front desk person we have encountered. He was very accommodating and friendly. It would be wonderful to have someone like him at customer service desks.

Very professional and nice hotel. Breatfast buffet is excellent and staff is competent and helpful. Always a pleasure to stay at the Crowne Plaza at Festival City.

We had a great stay at the Crowne Plaza at Festival City in Dubai.its not far from Airport, shopping malls and markets. The property has all the services available for both leisure or business stays. The staff are very helpful and courteous with patrons. We would definitely return on holiday again in the future.

Absolutt perfect hotel with wonderful staff and the breakfast was amazing. Thank you for the great stay. We will be comming back !!!

Beautiful view of Dubai skyline from a waterfront view room on the top floor. Restaurant and pool staff were exceptional.

Amazing

Second stay. An amazing hotel and so convenient. Treated like royalty.

Convenient, very clean and spacious

Just stayed here for 10 nights. It’s my go to hotel in Dubai. The staff and hotel are amazing. Nothing is too much trouble. My daughter’s mattress on the extra bed was too hard and they changed it immediately. The location is fantastic as you can walk through to the Festival City Mall. So many restaurants in the hotel and the mall. Great proximity to the airport (you don’t hear the aircraft) which is an added bonus because my flight to leave Dubai is always early morning and it’s just a few mins to travel. My kids appreciate the extra time in bed.

The location is close to DXB airport and easy walking access to Dubai Festival City and Mall. Very nice swimming pool and very friendly and professional staff. The food was excellent (different kitchens) and served by professional staff.

Excellent location