Great place！

Staff was very responsive. Amenities and setup were weaker than most properties at which I have stayed recently.

Great location

location is good. friendly, clean. coffee and tea bags supply not enough, no fresh milk, especially when we checked in nearly midnight.

Terrible noisy room 1106 Worst hotel ever stayed

Everything was very good

room is narrow, no stand shower, but bath tub. Cleaneness is excellence

I stayed in a room with a tap that when u turned on the faucet, the water comes splashing down, making it impossible to wash anything without wetting the front of your body; it was also from a very high point, exacerbating the splashing I fed this back to the staff the next morning, not wanting to be disturbing people when the hotel is at bare skeletal staff at night, but was told that all the rooms of that type were like that When I checked out of that room (thankfully I did not book a whole stretch, precisely because I thought staff may be unwilling to entertain requests and attempt to gloss over what constitutes basic customer ease of mind), and checked into another room, fortunately the tap was ok, in a Family Suite I actually did move again and thankfully, the tap was OK too I am a loyal Expedia customer and hope others will not suffer

Very old hotel. Very smelly and humid. The interior looks dusty( it is clean but looks like thousand years old) Cannot tolerate such conditions even though the room is spacious.

Positives, Location is very convenient. We especially booked Exec spacious room that has a bath as we were traveling with a toddler. Aircon worked well. Room was well sound proofed, a must for HK. House keeping lady was very accommodating. Negatives, traveling with a stroller/buggy, beware that lobby has 2 sets of steps to get to lifts. They become quite tiresome. Rooms were tired and dusty. Gold members that are expecting member perks such as free room upgrade, inclusive drink, continental breakfast - don't bother. When we enquired, we were told that we already had a room upgrade to an Exec spacious room, even though that is what we booked, the inclusive drinks for gold members were part of the mini bar, even though the mini bar was a part of the booking and not a gold member perk. The inclusive continental breakfast was not part of the booking even though we showed them a screenshot from the hotel.com site when we booked. This was one of the main reasons for staying here as our little boy may eat breakfast. I contacted hotels.com who were quick to respond but got fobbed off by the hotel too.

Clean, upscale facility in a great areas that has great access to public transportation. Easy to get everywhere via subway and tram. The VIP upgrade was a pleasant surprise. Will definitely go back.

Great location, very comfortable hotel.

Room is bit dated, but it’s clean and stuff is friendly and helpful.

staff always super welcome, convenient location, i am returning customer

The hotel is a bit outdated and noisy. Cleaner made quite a lot of noise when cleaning the room next to us early in the morning. However, location is good and convenient.

I have had to arrive for business here before. They always get you in a room even if your arrival time is off the normal hours. I have left items behind by accident. They have held them and returned to me. Outstanding and friendly staff. Unusual to find in the big cities.

Good

Stayed earlier in October was fine, this last stay was opposite. Ridiculous request to show passport etc all over again to get room keys after already going through that process. Asked to speak to manager, to which some lady at front desk pretended she was. Finally someone with common sense gave keys, to go up to wrong room type. Was really a comedy of errors…VIP access was said for all 3 rooms booked, of which nothing was supplied. Possibly would stay again but with plenty of other options in area wouldn’t be first choice anymore.

Great property, in a great location. Rooms are nice and check in easy. Lots of food options around. A

Stayed 4 nights here and would describe it as very average. Rooms quite small and could do with a revamp and nothing really by way of amenities. The area is also ok but I would recommend others to stay in either the Central district or Kowloon, not a lot near this hotel.

Great hotel in a really central location. Staff were really friendly and room was clean.

My family and I enjoyed staying at Kew Green as the staff were very friendly and patient and there were many delicious dining places nearby. It was near to many bus stations and MRT stations nearby as well. Even though the room was quite dirty as we found a used slipper under the bed and the lobby was smelly, the housekeepers were amazing as they cleaned up the room even with a flood. The channels were sufficient

The overall experience was very good with the price being affordable.

This is a great hotel with staff that aim to make your stay an enjoyable one.

Location perfect but hotel is tired

No upgrade room and no welcome drinks

The only one disadvantage is that there is no self‐serving laundromat in the hotel. But there is a laundromat outside very near (one minute to walk). So that is not a big problem. As a whole, very good, clean and convenient hotel. I would like to stay here again when visiting Hong Kong.

Staff is very friendly and helpful.

We had a pleasant stay at Kew Green. The staff was very professional and friendly. I'd like to commend Timothy at the front desk and the lady (didn't catch her name) responsible for our floor. Our rooms in the SHE floor were spacious by HK standards although the design palette was "unusual". The gym was small but clean. The hotel is a short walk to the Wanchai MTR and is surrounded by restaurants, bars and groceries.

Great location for transport and enjoying all Hong Kong has to offer.

The lobby smells strange , not clean nor hygienic smell.

Friendly staff and manager. Convenient location