Stayed there for around 5 days, and the hotel unfortunately falling apart. Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel. Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen. Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm? Thanks

The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.

Very helpful and attentive staff, great breakfast, clean room and one of the best areas, close to everything.

Staff very helpful and polite, rooms very clean

The location was right for the event that we had to attend.

The toilets are very dirty!

Floor was very dirty.

Friendly staff, clean, secure, and quiet, good breakfast selections, easy access to shopping and restaurants, professional room cleaning staff, close to freeway

Overall, our stay was fine. The towels were old.

One can always count on service, good bed, and silence in Holiday Inn rooms. Thats why I keep staying there...

not bad, but very boring, wi-fi does not work well. The cook in the restaurant cooks well.By some reason there wasn’t electric power couple days and staff even didn’t offer any component.

On checking in I waited about 15 minutes as there was only one person working the check in desk. No apologies were made for this delay as if its normal… The room was noisy and facing onto a very busy road. The hotel is showing signs of age. Breakfast was good, the location is central and close to a mall. I was honestly not very impressed with hotel. But it was well priced I guess…

Wery comfortable. Bed and sleeping quality is good

Wery comfortable.Bed and sleeping quality is good

Hotel was fine. Just a bit far from everything.

The hotel is really awesme. It is clean and staff are friendly. Breakfast is also very good. Would stay again.

Friendly helpful staff

Reception staff were okay The rest was really belıw Holiday Inn standarts Heater wasnt working Floor of the room and water tab was really old and dirty Breakfast was poor

Reception staff were okayThe rest was really belıw Holiday Inn standartsHeater wasnt workingFloor of the room and water tab was really old and dirtyBreakfast was poor

Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.

Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.

Good business hotel, clean and with friendly staff. Good location. Bed ok, pillow a bit uncomfortable (not very soft). Bathroom & shower good. Rooms too hot inside as usual in KZ but window can be opened. Breakfast is large in quantity, but quality could be better (especially breads, cheeses). Still, overall price/quality ratio on a good level. I have kept going back and still intent to do so in the future as well.

No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks

No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks

Awfull smell was in the room, and I was so tired to go downstairs and change the room.

It was very nice place with a very good restaurant. The food in the restaurant during lunch was excellent, but the portions were really small. The breakfast was superb!!

Housekeeping did not clean room Bedsheets has holes in, curtains did not close and the room was on busy highway so constant noise

.veru good

I booked (and paid for) a king. I was downgraded to a (very narrow) single on check in. No offer of any compensation was offered. I even had to pay for breakfast. The staff said sorry, but they were full. “Sorry” doesn’t give me what I paid for.

We arrived at the hotel at 5 AM but the room was not ready until 45 minutes later though we paid for the room starting from the previous day. The staff neither apologize nor compensate us for the inconvenience. One night two men somehow opened the door and walked into my room at about 4:30 AM. They ran away when I was awaken and shouted at them. I informed the hotel but theres no follow up.

Arrived at about 6 am but room was not ready. Waited for about an hour, front desk said that computer was down. Just sat. Room was tidy and clean. But there were stains in the WC. Room cleaning was a little shoddy. Breakfast was ok. Staff were neutral. Letter apology came later, unaddressed; ie standard reply, and offered only a drink at the bar.