very nice

Bed was extremely dated and very uncomfortable.

Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.

Clean

Very nice hotel, no frills but clean and safe.

Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with Expedia. Completely unacceptable.

I needed a room on the Frist floor the front desk attendant was very accommodating great place . PSSSS.. I was there to see The QUEEN ( smile)

Room should have been cleaned. Fresh towels and fresh coffee would have been nice.

I'm finding when I book with a 3rd party such as Hotel.com amenities and other typical hotel features are often omitted (i.e. refrigerators). The service is often subpar and front desk associates treat you like a second class citizen. This hotel was no different. I also sat on a chair, it broke. I looked under it and it had obviously been poorly repaired. Pure lazy.

There were no clean towels for two days. When my room was cleaned the sheets were not changed. The bed was not made properly. There was orange mold around the outside edge of the shower.

Very nice facility. Will stay here again.

We checked in and found our room had only one bath towel and wash cloth, no TV remote, a tub drain stopper that did not work, and a shower that only ran ice cold or scalding hot.

When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.

I stayed for 5 days, they didn't clean my room for 2 days, it didn't suit the name of sheraton. Even water was not put in the room, I specifically asked for it. I stayed because I had to. don't choose again

Lovely rooms, attentive staff, nicely prepared breakfast meals.

Easy to find and very friendly staff

Overall everything was great

It was convenient to stores and shopping. My room was very clean. The front desk receptionist was friendly and took care of me right away.

I have stayed at this property before and was quite satisfied. My recent stay was for 10 days. My room after night 1 was not made up the next day. The rude manager told me that I was not entitled to daily maid service as I was a “long term” stay. I checked with Expedia and was informed that the manager was wrong. The manager continued to be rude to me and an additional 3 nights my room was not cleaned after Expedia contacted the property to inform them of their obligation.

No maid service without asking for it on checkin. When I asked for towels the following day, they weren't brought up to the room. I felt that our stay there was unsatisfactory.

Great staff and great service.

The staff was super friendly - even my 10 year old daughter noticed how welcoming and nice everybody was.

The front desk employee (Karen? I think that was her name.) was fantastic. She was the only one there and making everyone feel special and important. She also addressed questions we had and worked to resolve our issue. She is definitely a top notch employee! She made us loyal customers to this hotel no matter where we travel because the level of service we got here was top notch. I also witnessed her dealing with some customers that were not so pleasant and she kept her cool and remained friendly. She’s a great asset to the company!!

Clean place

The hotel itself was fine. Clean property, nice rooms and front desk staff was nice-until we needed to cancel

The room was nice and clean. The hotel had a weird sulfur smell [it was cold and the heat was blowing]. There was some weird buzzing sound in the bathroom that sounded like someone was using power tools all night long. The counter people were very nice and the bartender on duty the night of our stay was the best.

It was close to the venue

The staff is very helpful and considerate.

free parking and quiet and safe

Room was never clean

Shower was out of body wash. There was a hair on the side of the shower. Drain was partially clogged and tub pooled water during shower. Good coffee! (Starbucks). Beds seemed a bit worn out. The room was a welcome improvement from where we stayed the night before (different chain, different city).

Great property. Newer, bar/restaurant inside, close to great food and things to do. Staff lacked though. A bit uppity, stiff, and not very hospitable. From the front desk to the bar. As if assisting guests was an inconvenience, which is more common these days from some workers. The kind of people that don’t acknowledge you’re even there for 30-60 seconds when you first walk up and no one is in-line in front of you. Waited when I first checked in with no one in front of me. Stood there for a long time with not even a “Hi, be with you in just a second.” Walked up to the desk, waited, and after about 15 seconds, slowly walked away from the desk and stood. Then, eventually, in a chipper voice, the lady looks up and says “hi, how can I help you?” Called down at like 7am for a late check out (just an hour). Had a 4 minute conversation, in my groggy state of being, with a staff member after they asked all sorts of questions about me needing an extra hour and requested my phone number so they could call me if they had to overturn their decision. I was like “you have all of my info already. Can I have the extra hour or not?” Half way through it felt like maybe they were just messing with me because it made no sense. Overall though, I’d stay again. Just a crummy, lack luster staff.