The heating didn’t work. We got prompt attention and when it needed a repair we were upgraded

Our one night stay was comfortable and quiet. The hot breakfast was perfect. The only complaint we had was a dirty mattress pad on the sleeper sofa and staff quickly provided us with a fresh one.

The staff at the Front desk was Wonderful-Joy was so helpful and friendly! U should b sure to keep her -she is such an asset!

The mattress were very hard the room was clean but the bathroom mirror light didn’t work and the shower head was very old.

The mattress was terrible, but other than that we enjoyed the stay.

Great stay breakfast was amazing and the staff was very nice

The breakfast was great, pool was clean.

Very nice property. Close to numerous restaurants and close to the freeway.

Disappointed

Our stay was not stellar. On a high note, the front desk people were excellent. Our first room was unacceptable. The closet folding door was hanging by 1 screw and could not close - A serious safety item. Food left in fridge and bathroom not cleaned - Towels laying on floor, etc.. We needed 3 keys and none worked. 2nd room was a bit better, but the fridge would not get cold. Key card problems once again. There was NO ICE available anywhere on the 3 floors! Front desk had ice in small plastic bags, and I question the purity of the ice bagging process. I'm sending a copy of this review to the Randolph County Public Health Department.. I don't recommend staying at this Fairfield Inn. For the price, this should be much better. There has got to be a better option in the Asheboro area.

Very friendly staff!! Very clean room!

From the moment we arrived we were treated like welcome family. Every member of the staff was friendly and efficient. I have to give you all across the board 5 star rating because you made our visit the best stay at a hotel I've ever experienced at a time when we were going through tremendous hardship! Thank you so much 🙏😊

This was our second time at this location, the first time we had a problem with housekeeping replacing the towels they didn't. had to go to front desk and got replacements we were told to place the the soiled towels to place them out side the door. This time when checking in for our three night stay I asked if the towels to be replaced, not done caught cleaner in hall and got them from her. also all the Ice machines were broken we were told to go across the street to the Hampton to get ice. Not sure we will return to this location on next trip. The service staff were respectful and cordial . room was 232 dates oct 25,26,27

The disliked was ... ice Machines wasn't working... everything great

Just ok

The staff was wonderful..The bed was horrible(hard as hell)..I had to buy my own ice(none of your ice machines worked). There was no soda to buy(told the truck didnt come although everywhere else had pepsi)...The inside of the hotel was like 90 degrees and in my room the air conditioner keep resetting itself to 74 degrees..

This property is in desperate need of renovation. Furnishings and wallpaper were stained which made us wonder if it was clean.

Beds were not very comfortable and it was loud but that's not the hotels fault it was the people above us jumping around at 3am. Not bad place to stay.

Friendliest staff I’ve ever met

We enjoyed our stay. The front desk was very friendly and inviting. Checkin went smoothly. Our room was comfortable and clean. It was surprisingly quiet also considering the hotel looked full. We enjoyed our time in the pool. The pool Area was clean also. The hot tub is permanently closed but we knew that ahead of time. We definitely will stay here again. It’s convenient to restaurants and the zoo.

Employees were very nice. Breakfast bar was good. Room was the smallest and worst laid out room that I can ever remember staying in. The temperature control was awful— either freezing or too hot. It fluctuated all night long. None of us, 2 children and 2 adults slept well because of the temperature. Only received 2 towels for 4 people— had to go to the desk for more. Pool was open and nice but the water and room temperature was cold. We had to put the chair in the closet so I didn’t trip over it at night. Needs updating. Idk if we got the worst possible room, because we purchased through Hotels.com, or what, but it was not satisfactory.

We enjoyed the space in the room and the continental breakfast was well stocked and offered a good variety. Cons were the pool was closed (main reason we chose this hotel) and the beds were extremely uncomfortable.

All the staff from the front desk, maids, and maintenance were quite impressive. I observed another guest request assistance with a sink and it was immediately resolved. Room was properly prepped and clean. Breakfast was simple but prepared properly. Hotel good use a professional carpet cleaning. However, I saw two guests switch from nearby hotels so I won't really complain about the carpets

Carpet was dirty

I had a wonder sleep thank you

We have stayed at this property every April and September for the Liberty Antique Festival, since 2018. I was very disappointed in this particular visit We stayed 3 nights and had to be moved to 3 different rooms. The first was #126, the room smelled so bad that my husband immediately asked for another room. The second #136 seemed ok at first, but in the morning we awoke to find roaches on the floor, and the temperature control on the shower didn’t work. We were assured that maintenance was going to repair it, but they did not . The third room was ok #216. We trusted in the Fairfield/Marriott name to provide a clean place to stay. The one positive thing about this property was the staff. They were very friendly and welcoming.

Check-in upon arrival at the front desk was good, girl was very friendly who checked us in. Upon getting to the third floor, off the elevator we were hit with a wall of heat in the hallway that we didn’t experience on the first floor. We thought it was pretty bad and I’m quite certain that the housekeeping staff doesn’t appreciate it. Probably be more comfortable having a hotel room door that opens up to the outside. We then make it to our room, open the door and see a worn, dated decor/furniture in the room, but seemed to be fairly clean. Carpet was stained and needs replacing. Closet door was a heavy, solid core bi-fold door that was crooked and didn’t close/open properly. The bathroom light over the mirror and the exhaust fan did not work. These two items were necessary to have working in my opinion. Besides exhausting odors, the fan helps to exhaust steam and heat from the bathroom when someone showers. Obviously The light helps when someone needs to get ready for the day. I called the front desk and let them know and they sent the maintenance guy to the room the next day. He fixed the fan but said that they were waiting on ballasts to fix the light over the mirror and said many rooms had the same issue. Although we were offered to switch rooms and the staff did try to accommodate us, I still can’t help but wonder why the hell these things aren’t fixed and every room isn’t in good working order at every moment for every guest? Will stay elsewhere next.

The room was a little dated. The hot tub was out of service and pool water was cold. Need area where larger vehicles could park. They we mixed in with car parking and the larger vehicles took up a lot of the parking spots. Receptionist was very nice. Easy check in. Breakfast food selection was tasty and hot

Hotel was fine except the heated pool was not really heated. 75-78 is a minimum temp for an advertised heated pool. Especially as one gets older, a warm pool after driving all day is really important and My main choice for choosing your hotel.

Front desk lady 2nd shift was not the friendliest. AC in room didn’t work the best, no vending on any floor except lobby though each floor has vending signs. Pool was closed but open when we called prior in the day to ask. Drinks in hotel were 3$. Room door wouldn’t lock had to move rooms. Molding on walls coming off. Beds small

Staff was very helpful and kind. We arrived late in the evening - staff provided some milk for our toddler. Really appreciated.

The staff were very friendly. The breakfast had a big selection. We liked the 24-hour coffee bar. The room was okay but there stains on the curtain and chair that were a little offputting. My children enjoyed the pool.