The first floor was just remodeled but I was told they are regular rooms and not suites. 2nd to 4th floors are not recently updated although the room didn't feel terribly outdated. It was decently clean but needed some TLC as a lamp shade was broke and there was water damage around the bathtub. The hallways on the 2nd to 4th floors are outdated with wallpaper and bad lighting. The pool area looks nice but desperately needs to be cleaned around the edge, just above the water and there is no hot tub if you're looking for that. The continental breakfast was average in my opinion. There is nothing directly by the hotel but a lot of things a short drive away, maybe a mile. I was there during a snow storm and they had nobody plow the parking lot or driveway the whole time which I thought was strange being its a hotel. The staff were all nice and accompanying. Overall, the lobby and bottom floor look very nice being just remodeled. I'm assuming they'll do the rest of the floors but I did not ask. It's an ok, quiet place that was decently priced with nice staff when I was there and overall clean except what I mentioned about the pool. I would consider staying here again, especially if they remodel the rest of the hotel.

I’ve stayed here many times when visiting my dad. Staff is always friendly, room is always clean, breakfast is always good. Doors to rooms are starting to show their age. But all else is great!

good stay, close to shops, clean

The hotel was clean and staff very friendly

Super clean and friendly

Great hotel for an overnight stay!

Great stay

Staff great. Check in easy. Breakfasr great. In process of remodeling so bit dirty. Br door didnt close, mold in grout, etc. Expect after reno will be excellent

Everything was very clean. The room was comfortable and well appointed. The hotel was quiet at night and the beds were excellent. The complimentary breakfast was a great way to start the day 😊

Front staff were amazing. Top notch. I wanted to go smoke outside and realized I forgot my lighter, the front desk staff went out of their way to find me a lighter.

The floors echoed everything from above you. I could hear the people jumping and walking back and forth across the floor till they went to bed around 11:30. The area around the tub showed signs of mold or some sort of build up. Pool was nice, and lobby was very clean. Breakfast was great.

Hotel is clean and staff is very nice. Ground floor was remodeled recently, floors 2-4 have not been. Breakfast was tasty and the cookies are always a delicious treat.

We arrived at midnight on 9/23 and upon check in the gentleman behind front desk loudly announces… “ok you’re in room 210.” At the time there were four other individuals waiting in line behind us, listening. Needless to say my daughter and I did not sleep well that evening. A hotel cannot disclose what room an individual is staying in. This would be considered a violation of the individual's right to privacy. In the morning we left very early for tours at Syracuse U. We did not shower or have time to evaluate the room. I complained the morning of 9/23 in reference to announcing our room number and should have been assigned a new room. The gentleman defensively mentioned he did not announce our room number. He asked if the person doing so was male or female. I replied male. Further training needs to address this violation. I’ve attached photos of our room. #210. My daughter and I have asthma. We already experienced breathing issues from our time in the room. Please address this room and have it remediated asap. This is not acceptable for future guests. Please note above the shower head at ceiling, and at window. Ceiling paint is also peeling off at window frame. I am requesting a full comp on this stay, not the $25 offered upon checkout. I will not book another Holiday Inn ever again. . The actions taken at your hotel were subpar, and a very unhealthy environment all together. The bathroom walls were stained and dirty

Friendly, helpful staff. Quiet room and comfortable bed.

We arrived late, around midnight. Mike who checked us in was very welcoming, helpful and professional. I was so impressed by his service

All staff friendly and helpful. Newly remodeled 1st floor

We stayed for one night while we were in town. The staff was amazing! The complimentary breakfast was awesome. The only thing that I can say was negative, was the carpet in the room was sticky and we had to wear our shoes in the room. Otherwise, the stay was great!

Nice was and clean.

Clean room, spacious room. Kids loved the pool. Walmart and DD nearby

Good breakfast, nice staff, easy check in/out. Spacious room, need TLC and attention to details (peeling wallpaper, old caulk, fan in bathroom). Loved all Dove toiletries.

Very run down property. Room carpet filthy , air conditioning smells , run down property

Property is under construction and I didn’t have any idea until check in. It was clean but there were drop sheets everywhere and they were drilling holes in walls for pictures. Staff were excellent. Lots of parking and the room was nice. Dated up clean. Bathroom needed some improvement. A/C worked okay but not great and it could use some new curtains and. Lockout blinds. All that to say, room was clean and quiet and did enjoy the stay.

When we booked we weren't aware the hotel was under quite a moderate renovation. Our room and all the amenities were still in place which was appreciated, but seeing the room I understood why there was a renovation badly needed: peeling wallpaper, loose bathroom floor tiles, mold/mildew in the bathroom, and cracking drywall.

The staff was friendly and helpful.

Very convenient location

As soon as you walk in very polite and helpful!

Property is outdated and old, worn furniture in room. Price not appropriate for having to endure unsightly renovations. Room not very clean, bathtub dirty with hair in it. Noisy guest above me making it hard to get any sleep. Don’t recommend at all.

With some construction going on (that didn’t bother us) the only problem I had was the loudness of the other guests. Lot of rumbling thru the halls and doors slamming.

This property is currently under construction. However, the lobby and rooms are neat and clean.

Clean. Well lit at night. Very nice staff.

Renovation is happening at the property and did not disclosed also rooms carpets are not clean

Food was really great! I was happy and surprised by that. The improvements as well are looking great