Brilliant, thank you. A gorgeous view, a nice pool and you upgraded our room for free which was nice. All the staff were very helpful too. I only wish we could have stayed longer.

Stayed in a room remote to the main hotel. Cannot complain too much. Clean and comfortable, is dated by layout and those things you can't change when renovating. Ok nothing special.

There are not many seaside options in remote rural areas. This hotel is already a very good choice locally. It's not far from the town center. There are a few restaurants and bars to choose from. The natural environment is beautiful, quiet and safe.

Very tired and a bit grubby

The staff was excellent- friendly and helpful. The room was very clean. These were the positives - on the flip-side: take careful note of the cancellation policy!!! I tried to negotiate a postponement because of cyclone Jasper 6 days prior but the hotel wouldn't budge. Not the hotel's fault that we decided to proceed but once there it was a disappointing experience. The hotel is very run-down and to give them credit, they are in the midst of renovations but we were put in a room with the scaffolding right at the window. The roads were cut off meaning no-one could get in or out and they couldn't find us a better room??? The booking process was painful - provide details already provided again, receive a code, email confirmation to the receptionist right there and then it took 3 goes with the credit card :-( The restaurant was very handy and the food was tasty but we ordered cocktails, entrees, main meals and a bottle of wine and received it in a disjointed order: entrees with main meal 2 minutes later (no parmesan and truffle chips as per the menu - just plain chips), wine and lastly the cocktails. Unfortunately, because of the cyclone we had to stay an extra 2 nights but couldn't stay in the same room because it was allocated to other travellers. Again, the roads were flooded and no-one could get in or out. How were these travellers going to get to the hotel??? By boat maybe or by helicopter maybe.

Had a beautiful stay at Castaways

The advertised price was not what we were charged. Expedia said 94 and we paid $130. We were sent to our rooms luggage in hand to another building at least 500m away. No help with luggage no offer to use the dollies which were abundant but we didn’t see until later. The only other downside was a lack of lounge chairs on the beach. that would have been a nice feature. other than thatit was awsome

Shower pan badly designed and floods bathroom, water also passing into living area as well. Room ok, hotel nice. Checkout Staff couldn't care less about shower leaking hence i think they already know there was a problem. Not impressed.