We needed to make a last minute change of accommodations by adding an extra room, that was adjoining and the staff quickly upgraded us to a two room suite.

Was surprised when we arrived that there was a $35 charge for parking our car overnight. We did not see that when we booked the room. We would have never stayed here if we knew that ahead of time.

What a fantastic place! Wonderful stay! Will go again

The check-in process was a nightmare. Check-in time was 3:00pm, and we arrived about 3:10pm. Upon check-in, we were told our room wasn’t ready yet and to have a seat, and they would call us when it was ready. We waited for an hour and a half! The lobby was FULL of guests waiting on their rooms. The line to the front desk was around 30 people deep at all times. We were to attend an event downtown at a scheduled time, and we wanted to get into our room before our event. So, we got in line to wait. After 15 minutes of waiting in line (for the second time) I received a call that our room was ready and we should get our room key “fast” because the line was moving quickly. (It was NOT moving quickly.) I was very displeased with the check-in process. Also, once our event was over, we went back to the hotel to get a bite to eat before heading to the room. We arrived at the Bistro at midnight. I understand that it closes at midnight; however, there was once again a lobby FULL of people wanting food and once again waiting in line. The Bistro refused to serve us food. Instead, we had to grab food from the grab and go section and take turns with all the other guests to use the ONE tiny microwave to heat up a frozen sandwich. We waited in line for another 15 minutes just to pay for our midnight snacks. The front desk was understaffed/rude with only one person working the desk. I am disappointed in the service we received after paying such a high price for a room. I would NOT recommend.

The room had a fantastic view of Lucas Oil stadium and the indians baseball diamond. The service was great. Everyone was helpful.the only complaint I had was that parking was overpriced. $35 to park yourself? It's a bit much to stay in a hotel

Was overpriced due to the concert in town compared to what you can get it normally. But otherwise was a nice place

Easy and quick check-in process. Friendly staff. Great room and view.

This was a last-minute booking for the family. This is a really nice property with very friendly staff. We used the workout facility, the coffee shop, and the restaurant. All are terrific.