Great stay. I contacted the staff prior to visit and asked possibility of an early check in since I was arriving from out of town for a wedding. They checked and said they could accommodate. We checked in with no problems. Each of the front desk clerks were very friendly and knowledgeable. Room was clean and comfy. Great stay.

Cheap bed sheets. Dirty bathroom. Holes on the wall and patches. Tub was filthy. Old TV. Carpeting was dirty.

Great location

Good

I definitely appreciated the starbucks store

Nice clean hotel close to west reading restaurants and pool perfect for kids!

Staff are friendly and honest! I left my coat and they get it back

New and modern decor. Very impressive lounge!

rooms are nice, love the bar and gym in hotel. I would suggest you invest in full body or at least another mirror in the room. the bathroom having the only mirror is not enough

Nice and convenient!

Well kept, professional staff.

Lovely new hotel with great courteous staff, but it’s in a high traffic area next to a set of railroad tracks. While there are plenty of posted signs that the hotel is not responsible for loss or theft, there are not many visible CCTV units or any other visible security measures.

Very clean and extremely friendly staff, great price! Absolutely loved it.

The property was fine. The 2 male associates at the checkin desk were not very friendly and quite rude when asked why we were paying a service fee. Complaned that we paid through a 3rd party and was rude when they insisted to start check in with the party who was moving the car. My husband paid for all 3 rooms and both him and my son was right there but that is not how he wanted to start.

Toilet was dirty. Kids hated . It was a one night stay and we let it go.There was only one toilet paper roll that was half used. I won’t go back.

Im not one to leave reviews but it was a lovely stay. The hotel was clean, the staff was nice, very quiet and accommodating. Considering it was Christmas weekend, i expected it to be different. It was very pleasant. Will definitely stay here again next time i visit family.

Great location

Enjoyed the pool, the spa had copious amount of bubbles in it like someone put soap or cleaner in. The room doors had at least an inch gap at bottom allowing all noise and light to come in room (was told to just put towels under it, oh like the 2 towels in room we had for 3 people?) no exhaust fans in bathroom (gross as room smelled of bathroom use) . Shower head was coated in green crust making it spray in weird directions. Not even a free cold breakfast just extremely overpriced bistro. Carpeting in hallways by elevator were nasty. Beds were comfy and clean Room as a whole was clean Staff was nice

Claims it has a Bistro Restaurant and Full Breakfast, the Bistro is closed and has been for over 2 months according to an employee, its closed due to no chef, breakfast is outrageously priced limited 4 items menu, $54 for a small coffee, small tea, small muffin, yogurt and a 2 egg omelet. Better off paying more for a room with full free breakfast. Hotels are supposed to be built with concrete fireproofing around each room, no way these rooms are concrete since you can hear people walking above and around you, way to noisy to get a good nights sleep even on the 3rd floor. Not worth the price.

The hotel was “ok”. Not the best not the worst we’ve ever stayed in. The bathroom shower was dirty, had some mold or something in it. We had a few drinks at the bar and charged it to our room. Well they tried running the card right away instead of when we checked out. My cc flagged it and froze my card. That’s not the hotels fault but it did send some red flags as to why they are running my card when we put it on our room-the first night there. Then when we checked out they charged us for internet that we never used. We tried but could never connect so we just turned our WiFi off and used our data on our phones. Initially they were trying to argue that we did use it but they saw I wasn’t going to back down so they did take it off my bill. I also had to explain to them that the name on the tv wasn’t even my name. I also called for an extra towel the day we checked out and the front desk told me to just run down the hall and ask house keeping. It would be just as easy for them to walkie up to them but nope that would take to much effort. We also had breakfast included in our reservation. Well the only restaurant they have is a Starbucks. The front desk couldn’t even tell us what or how much we could order. Said they thought as much as we wanted. I was waiting for my bill to be outrageous but I will say that was one very nice thing. We weren’t billed for anything we got breakfast wise there. The hotel is in a nice location, it’s quiet, free parking, has an indoor pool.

I liked the attention of the front desk staff.

Beautiful

Great hotel. Convenient. Close to dining options.

I was unable to stay at this hotel due to a medical issue. When I contacted them to request a refund or even a waiver to stay at a later date I was told that I had to provide them that day with the future date that I would be returning. They also told me that I would have to stay at that specific hotel. Their restrictions to compensation are not meant to keep one as a customer. They apply so many restrictions that the customers have no compensation. I am a frequent traveler, however I will never book with them again.

Staff not friendly

Nice, clean room and pleasant staff.

Stayed here after my daughters wedding! Everything was great❤️

Was a last-minute trip but they were able to accommodate me with the type of room I needed.

I really love that place

Everything was fine, but the bistro menu is very limited.

The beds were not as comfortable. I also asked for king bed but it seems like it was a queen bed. Also had paid extra $5.00 for breakfast but was not listed. The rep at the counter found that I did but for some reason was not listed on my record. This was frustrating to me and my wife.

Very nice staff. A great place to stay.