CasaBlanca Hotel

Highly recommend

We love the decor and vibe of this boutique hotel. The rooftop amenities are nice though we didn't use. At check-in, we were pleasantly surprised to be upgraded to a larger room with a balcony. We decided to extend our stay by one night. To do so, we had to check out of the upgraded room by 11 a.m. on our original checkout date, which was completely understandable. The disappointing part was having to wait until 3 p.m. to check into the new room. That may be standard policy, but since we were already guests, I had hoped we could move into an available room sooner rather than having to carry our luggage around or store it with the hotel. The second room had an ozone cleaning machine in it. I understand these are used for odor treatment, but knowing the room should remain vacant for a period after use made me uneasy since I had no way of knowing when it had actually finished running. The floor in that room was also very dirty. I took my socks off to walk to the bathroom for a shower, and within seconds my feet were black with dirt and debris. Thankfully, the female staff member working that evening was incredibly kind and helpful. She immediately moved us to another room and even mopped the floor herself before we moved in. She truly went above and beyond, and I wish I knew her name so I could recognize her. One small note: the mini fridge is only large enough for a couple of water bottles, no room at all for leftovers, and there are no microwaves in the rooms.

Good spot

I have stayed here before and the hotel was still as charming and well run as my last adventure here. It’s a 10/10. I don’t even care that it doesn’t have a pool and is not on the beach. I love that it’s in the cultural center of Old San Juan.