Your clerk is only as good as management, sadly that here is a -0-. Clerk didnt care keys didnt work, finally made her come and manually open room, after 3rd fail. AC didnt work, roaches, OMG roaches. Gave us a hard time about parking as we had a trailer, told us to park on street behind property, which is under construction, nope. If you can get a room elsewhere i would suggest it, even if its in the next town.

Very homey .Staff was happy and helpful. Great Customer service.

Ok

I was unable to sleep because of noise during the night.

Friendly and helpful staff. Easy on and off I10. All that I expected.

Got shocked twice faulty electrical. clock wasn't plugged in shocked when I tried to plug it in. Bed lamp same thing. Hence no clock nor bed lamp. Candlewood said to contact you for refund.

The staff was uncertain on what rooms were available and what were not. One of the staff tried to enter our room stating they forgot that they had assigned the room.

The staff was uncertain on what rooms were available and what were not. One of the staff tried to enter our room stating they forgot that they had assigned the room.

No breakfast and feral cats outside.

No breakfast and feral cats outside.

I booked 2 rooms. When I got there the person at the desk said I only booked 1 room , I showed her my confirmation email , she said she didn’t care . I should not book through a third party site and she was booked . After about an hour of calling around and arguing with desk person. She mysteriously found my 2nd room, but it had to be cleaned.. so an hour later the room was ready (at 1:30 am). Once we got to rooms they were very dated, and definitely not very clean. A/c was very loud and didn’t work. The next morning when checking out we asked for a copy of recite and was told “no when you book with 3rd party we are not giving you anything, we don’t like 3rd party booking.” Avoid this place and it’s rude employees! They are very overpriced for what you get . This place way 50$ a night higher than others in area. And also no breakfast.

Good enough to sleep for the night

Everything was on point

Everything was on point

Unfriendly staff, there are signs all over telling you no they don't do this, no they don't do that, breakfast. Cleaning everyday etc. The place is old and run-down. Don't recommend it at all.

Nice and clean hotel near I-10 Interstate. Comfortable beds, good quality bedding, kitchenet with all what's needed. We rested really well.

Cleaness and friendly staff

The ac unit had busted vent. The bed was very comfortable though

This hotel must be given a-5-star over-all rating. The property has impeccable cleanliness and orderliness from the moment you enter the lobby to its restrooms to the hallways, elevators and to our room. All staff is courteous, helpful and friendly. The entire interior areas smell clean and slightly scented. Parking was great even with our 26-ft-truck size. This hotel could pass a 10-star rating!

Our room was clean and quiet. The bathroom sink was very slow to drain, but we didn't complain because we didn't want anyone coming into our room due to the pandemic.

Everything was clean

Everything was clean

I really enjoyed my stay.

I really enjoyed my stay.

Misinformation regarding the separate rooms for the 2 bedroom studio: pictures on Hotels.com show it to be separate rooms with a door but in actuality there was no door to separate the spaces. We would not have booked it had we known.

Great hotel in a good area

Enjoyed my stay. Thank YOU!

Great stay

Bedding was nice and crisp and fresh!

Dishwasher did not work leaked all over the floor so called and told them guy came and said he fixed it but nope it wasn’t fixed water went everywhere again. Told them and nothing happened. Was charged and extra $100 for what I do not know was not given my receipt. Room also wasn’t the room I asked for. My card got ran twice with no explanation.

The location was convenient and dog friendly. I also made use of the free in house laundry room.

They have many dvds to loan at the front desk which was nice for the kids on the drive down to big bend.