Check in was slow, two hours later, we just received a “We are sorry “ Not a well organized hotel, because I have made the reservations two months prior

Very nice and clean hotel with delightfully helpful staff, at the front desk, the cafe and the restaurant on the roof. Our room was very quiet and the view was the envy of my family.

Other then getting food poisoning the receptionist was pleasant

Heat broke during the night. Hotel nothing as pictured. Staff was friendly.

Comfortable room, easy access, good desk service. Utility room next door was a bit noisy. But that's very minor.

I had a very mice 3-might stay. The room was clean & quite. The restaurant next door (there was an adjoining door that connect the hotel & restaurant) had a great breakfast for $11.99 plus tax & tips. I wish the room had a fridge. Also, the streets around the hotel were a bit deserted after 9 pm or so. However, this was a reasonably price option to NYC high room rates.

Had issue with the portable A/C and I called to report it and they said they would swap it out, they never did. I ended up fixing it myself.

The location is perfect! My partner and I came to NYC for a long weekend, so we chose this hotel because of the good overall rating and location. The hotel has a gorgeous rooftop with a magnificent view of Manhattan. Several subway station are nearby, you can get to Manhattan within 15 mins. Parking at the hotel was $30/night. The overall room was good. We were not so lucky with he room right next to the gym and the elevator, but it was fine. If someone was at the gym on treadmill, we could definitely hear that and somewhat feel it because of the bouncing sounds. Of not so good experience: we couldn't adjust the thermostat temperature. It was hot in the room 77F (25C), and our only options were to turn on the heat or cool to the preset 61F (16C). It was uncomfortable at times. In the bathroom, the sink faucet was horrible. When you turn on the faucet, you get only ice cold water. In order to get some hot water you need to keep going until the stream is blasting everywhere. I hope they fix it! Very, very unpleasant experience every time. The shower was good, no problems there. The toilet paper holder kept falling because it wasn't secured, that metal thing fell on the tiled floor several times. This must be fixed! Also, there was only one hook for the towels, which made it hard to dry them.