Comfort Suites Topeka Northwest

Worked well

Very clean. We enjoyed our stay

Clean, safe, helpful staff. And a clean indoor pool.

The woman assisting guests during breakfast was phenomenal! She was incredibly sweet, welcoming, and helpful. She was definitely a highlight of our stay! Unfortunately, there were a few concerns that made us feel uneasy. Shortly after checking into our room, the fire alarm system went off. There was no announcement or communication to guests explaining what was happening. We were later told that the system had been experiencing ongoing issues, which made us a little anxious about the safety of our stay. We also noticed some concerning activity in the parking lot. Two men were openly smoking marijuana, while another individual appeared to be passed out in his vehicle, which wasn’t even properly parked in a parking space. That individual and vehicle were still there the following morning when we checked out. Additionally, another man, who appeared to be acquainted with an employee, was performing vehicle maintenance near the main entrance. Aside from these concerns, our stay itself was pleasant. We were only there for one evening, and the room served its purpose. However, the lack of communication regarding the fire alarm and the questionable activity around the property certainly took away from what otherwise could have been a great experience. I hope management takes these concerns seriously, as guest safety, security, and peace of mind should always be a priority.