I couldnt ask for a better boutique hotel. If i was to add anything it would be an in hour Spa.

We arrived at our room late evening & when we went to bed one side of the bed was sagging. Next morning we told desk staff & gave permission for them to enter the room while we were out. When we returned at 4pm nothing had been done. At 5 they came to examine bed & discovered one side of bed was busted. When they removed the mattress pad there was a huge stain on it. Bed & mattress were replaced. We spoke to manager & asked for a refund for one night as we thought this was a fair request. He informed us he had to speak to his supervisor. Came back & offered to move us to another room. As we only had another two nights we said seeing that the bed had been replaced we’d just stay but would like a refund. This was refused & we were offer a cocktail & a free lunch buffet. Not sure why they refused a refund. We could see that the manager had to do what his supervisor had told him. The staff were very friendly & helpful but the fact that the bed was broken & the mattress stained really put a damper on our stay. Restaurant & pool we’re very clean & well maintained

This hotel was fine. The food was decent. The bed was comfortable. I was disappointed because this was nearly double the price of the other hotels I stayed in during my visit, but it was the lowest quality.

Excelent location

Not so great stay with an AC unit that didn't work (and that the hotel didn't fix), uncomfortable beds, and bathrooms that smelled of sewage.

No deep cleaning

The heated pool was excellent, and next to the bar and restaurant. Very relaxing atmosphere within the hotel. Excellent jump-off point for exploring San Jose. Uber rides were plentiful. Parking on-site was a bonus as there is very little parking in San Jose.

I had requested an upgraded room prior to arrival and was not impressed with the manageress attitude when i sought clarity on a few points on payment. I upgraded to an apartment for 4 people. The apartment was set up for 2 people and when we asked for glasses cups bottled water for 4 people we were told that water was complimentary and thats all we were getting. I went directly to the restuarant and acquired 2 extra glasses from staff. We were also told pool had heated water but this was not the case. Reception Staff not very helpful or accomodating. Very disappointed as this was our last night in Costa rica with my daughter and her partner who were continuing with their travels around Central.