We had a great time! Nice stay!

The people. From the front desk to housekeeping. Excellent!

The only good thing about this place is the breakfast. I got stuck in the room next to the boiler room and had loud noise all night every couple minutes. The pool was ice cool, tiny and dingy looking. The room was ok but beat up looking. For being the most expensive hotel in that general arena it definitely wasn't worth it. I don't know why this place has good ratings but they fooled me. Ive been a member of expedia for ten plus years now and this seems to happen every time i use them. It seems like they give expedia members the worst rooms they got. Ive decided to cancel my membership and book directly with hotels in the future. The couple bucks you save isn't worth the crap rooms they give you. I paid 127 a night when all the neighboring hotels were 80-90 and i think i over paid buy a hundred. To each his own but Im done.

No complaints about hotel and staff. However, there was a horrible smell in the vicinity of the hotel from nearby water treatment plant that seeped into rooms. Was so bad we could not take our nightly walk. Front desk told us much worse in sumner. Would never stay here again because of.

front desk turned off the phone so he didnt have to deal with customers. i drove the whole way in, to find the front desk sitting comfortably watching tv. i will never stay at this location ever again.

skip

Easy parking for towing a trailer. Musty smell in lobby area and doors stick. Room was spacious. Bed was firm which is to our liking. Coffee was good, not weak like most places.

The General manager was very helpful and accommodating as well as the staff. Staff was very friendly.

Property way too noisy for us. Not staying there again. Evening personal not the friendliest

Hotel was clean, staff was friendly & accommodating. Wish we could have stayed longer!

Our room had a damp mildew smell as if the carpets where just cleaned. The staff were very nice and friendly. We stayed for three nights and breakfast was the same. I suggest they switch it up. They have two waffle makers which worked great, but then the eggs and sausage all three mornings could have been cooked longer and definitely need to offer other options... I would rate the stay as just okay for the value.

Our room had a damp mildew smell as if the carpets where just cleaned. The staff were very nice and friendly. We stayed for three nights and breakfast was the same. I suggest they switch it up. They have two waffle makers which worked great, but then the eggs and sausage all three mornings could have been cooked longer and definitely need to offer other options...I would rate the stay as just okay for the value.

Room was spacious and comfortable. Only issue was the faucet was very hard to turn on. Loved having shampoo, conditioner and body wash in the shower. Wonderful breakfast.

Great rooms and very quite

Staff was inexperienced and had no accountability for errors made during check-in and check-out. I was very displeased with the condition and location of my room. Will not be staying there again

Good stay. Front desk was very friendly. Room did not have clean sheets for pull out bed, but got them from the front desk. Pool was very small and unappealing. Otherwise, nice experience.

We were very pleased with our stay at the Fairfield Inn in New Cumberland, PA. The staff was very friendly and our room was clean and comfortable. The only issue we encountered was a shower drain that would not stay open. When I mentioned it at check out, the clerk was very apologetic and wrote down the concern to have it corrected. We would stay there again.

We were very pleased with our stay at the Fairfield Inn in New Cumberland, PA. The staff was very friendly and our room was clean and comfortable.The only issue we encountered was a shower drain that would not stay open. When I mentioned it at check out, the clerk was very apologetic and wrote down the concern to have it corrected. We would stay there again.

Stayed with my family while my son attended a camp. Breakfast was good and hotel staff was vey nice.

Stayed with my family while my son attended a camp. Breakfast was good and hotel staff was vey nice.

Staff were great!! Very attentive and helpful with anything I needed. The only downside was the hot tub was out of order.

Staff was extremely friendly and helpful. Would definitely return

The hotel was clean but I had asked for two queen beds. They gave me a king suite to match the charges. However I have a kid with sleep issues and hence had specifically requested two queens. They were unable to accommodate that. I even had called a day earlier and informed about my red eye flight etc

The hotel was clean but I had asked for two queen beds. They gave me a king suite to match the charges. However I have a kid with sleep issues and hence had specifically requested two queens.They were unable to accommodate that. I even had called a day earlier and informed about my red eye flight etc

Friendly desk clerk at check in

Our most recent stay to the area was above the rest. We used to live in the area and travel back frequently to visit families. Our stay in a hotel over Christmas sounds anything but great, however, the staff went above and beyond to make our stay feel welcoming. Each time we walked in the lobby we were greeted with a smile. We had each need met despite staffing shortages that COVID has caused in the hotel world. Our experiences in the neighboring hotels have been less than what we have paid for and expected from the hospitality world and we will stay here for future trips to New Cumberland.

Our most recent stay to the area was above the rest. We used to live in the area and travel back frequently to visit families. Our stay in a hotel over Christmas sounds anything but great, however, the staff went above and beyond to make our stay feel welcoming. Each time we walked in the lobby we were greeted with a smile. We had each need met despite staffing shortages that COVID has caused in the hotel world. Our experiences in the neighboring hotels have been less than what we have paid for and expected from the hospitality world and we will stay here for future trips to New Cumberland.

They downgraded my room ( booked king and they gave me queen), and the room looked like it had been used. He fixed it, then charged me twice. Not good.

They downgraded my room ( booked king and they gave me queen), and the room looked like it had been used. He fixed it, then charged me twice. Not good.

I really enjoyed my stay the hotel was clean, calm and comfortable. The staff was very friendly and professional.

The phone was broken. The room towels were pool towels. When I brought it to their attention they said yes they were wondering why they were sent. When I went to the desk clerk at 2 am because of noise coming from an adjacent room the clerk asked is it really that loud? I said” it’s 2 am and I’m standing in your lobby. He then called them and the noise stopped. Very unprofessional.

The phone was broken. The room towels were pool towels. When I brought it to their attention they said yes they were wondering why they were sent. When I went to the desk clerk at 2 am because of noise coming from an adjacent room the clerk asked is it really that loud? I said” it’s 2 am and I’m standing in your lobby. He then called them and the noise stopped. Very unprofessional.