This hotel is fantastic.Cleanliness is the key, friendly staff service is amazing , THE BED IS THE MOST COMFORTABLE I ever had in this long trip .The 24 hours hotel restaurant, the such icon location for everything, pub, shopping , taxi ; we had great staying there for few nights but completely unforgettable.A real 5 star hotel .Much better than we had at Hixxxx hotel .

Great location, good gym, and nice breakfast. But a bit overpriced for the condition of the room.

The staff helpfulness is not good and English is not good although the environment and view are good

Overall is ok! Just wonder the air cons is not good enough in summer time! Especially it doesn’t have mode for chose in room! So far the temperature is too warm in the room I stayed. Even it was a rainy day. Also the breakfast buffet has lots of choices, but quality is so so! Feeling the quality more local than international breakfast

Location is great, shopping mall right next to it offers late night eating places and a live music bar.

Always huge rooms. Super convenient location, love it is next to a mall and a great coffee shop. some of the light switches don't always work to turn off, so i had to unscrew the bulbs when i went to sleep and some didn't come on like the one in the bathroom, but minor issues.

Always huge rooms. Super convenient location, love it is next to a mall and a great coffee shop.some of the light switches don't always work to turn off, so i had to unscrew the bulbs when i went to sleep and some didn't come on like the one in the bathroom, but minor issues.

Great area super convenient this hotel is dirty and runned down staff cannot speak any English except for one great door guy AD I actually slept in my clothes

Great area super convenient this hotel is dirty and runned down staff cannot speak any English except for one great door guy AD I actually slept in my clothes

性價比低！ 不清潔 not worth to say it is a 5star hotel

This is hotel is located right in the middle of the business district, minutes away from the conference and convention centre, metro station and very accessible to many shopping malls (hence F&B). There is even a 24hr family mart just across the main entrance. The building serves as an office as well as a hotel, so there is a ground floor concierge counter while the main reception and hotel lobby is on level 26. The hotel occupies level 26 and above, hence all rooms will come with a view. You may even get to enjoy the light show of the CBD buildings from your window if it faces the city. The hotel staff were friendly and will try their best to accommodate to your needs. The room I stayed in for 4 nights was clean and comfortable. It even has a pillow menu for you to choose your favourite pillow. What I love was the bathtub with a small TV in the toilet! Overall, I will highly recommend this hotel.

This is hotel is located right in the middle of the business district, minutes away from the conference and convention centre, metro station and very accessible to many shopping malls (hence F&B). There is even a 24hr family mart just across the main entrance. The building serves as an office as well as a hotel, so there is a ground floor concierge counter while the main reception and hotel lobby is on level 26. The hotel occupies level 26 and above, hence all rooms will come with a view. You may even get to enjoy the light show of the CBD buildings from your window if it faces the city. The hotel staff were friendly and will try their best to accommodate to your needs. The room I stayed in for 4 nights was clean and comfortable. It even has a pillow menu for you to choose your favourite pillow. What I love was the bathtub with a small TV in the toilet! You will need WeChat to connect to their Wifi, but just ask the front desk to sort it out for you upon check in. Overall, I will highly recommend this hotel.

Despite all the not so good reviews online, I actually felt that my stay was great! Nice big room, comfortable bed that came with a pillow menu. Big wet and dry toilet with a superb bathtub with a small TV right in front! It’s within the main business district so it’s very quiet during the weekends. But there are many malls around the area so there are a wide variety of f&b to choose from. There is a 24hr family mart right across the hotel. Also a 24hr mala still in the mall right next to the hotel.

Despite all the not so good reviews online, I actually felt that my stay was great! Nice big room, comfortable bed that came with a pillow menu. Big wet and dry toilet with a superb bathtub with a small TV right in front! It’s within the main business district so it’s very quiet during the weekends. But there are many malls around the area so there are a wide variety of f&b to choose from. There is a 24hr family mart right across the hotel. Also a 24hr mala still in the mall right next to the hotel.

Very good hotel. Didn’t take the breakfast though as we need halal food and most people there don’t speak English so it’s difficult to communicate with them about our requirement

Very modern, but the staff is not prepare to handle international travelers, they speak English, but very basic, If you don’t mind, the hotel is perfect

Nice set up and stylish room with decently good price

quite clean ,size big , comfort but front desk staff was impolite. Remember to bring along your credit card with you because $1000 deposits was needed.

Bad quality awkward design. No service at all! Bath room is bad, tile is like unfinished work. And dirty

Bad quality awkward design. No service at all! Bath room is bad, tile is like unfinished work. And dirty

Business trip: perfect central location convenient for meetings and receiving incoming samples. Most staff does not speak English but you can easily find staff which does. Very easy access to all things which make the city great and convinient in extremely vibrant area.

Great location and beautifil hotel I would stay again

gd location. expected better customer service for the price stated. staff only speaks chinese and not friendly.

gd location.expected better customer service for the price stated.staff only speaks chinese and not friendly.

Location is great, but the room quality is not so good. Damp and humid rooms with smell of old smoke. The size of the rooms and decor are good. The air filter system doesn't seem very good.

very good location and those staff are very nice! Happy experience !

Everything is good, except the counter for check-in and check-out. No order and their own staff could cut in line for credit card reader

Very clean, highly recommend

this hotel appears nice from photos, however, the building was mediocre, there wasn't a dedicated hotel entrance, everything is mixed with the rest of the tower which i believed included both offices and apartments. the main lobby was on the 26th floor, and it wasn't as impressive as many of the highend hotels I have been in around China. I checked-in at 4pm and to my surprise there was only 1 staff at the counter, granted there wasn't a huge lineup, I'm surprised at the lack of staff. The room itself wasn't fantastic either, underwhelming compare to the photos, and just doesn't appear to be up to standard of the level that it is trying to compete at. There was a seemly interesting but complicated and non-sensible lighting control panel which I'm sure is suppose to be nice, but in reality extremely poor in execution, however, beyond all issues, my biggest problem is that the sink area had no hot water, the shower is fine, which is completely unacceptable for a 5 star hotel. Overall, I would avoid this hotel in the future at any price and look else where. The area is surrounded by highend options including Ritz-Carlton, Four Seasons, just to name a few, I thought this property would at least be competitive, but it most definitely wasn't.

Unhappy

Nice hotel, comfy stay. No complaints :)

For a business stay, this hotel is conveniently located near the Shenzhen convention center and a mall with decent food options and amenities. It's next door to a fun night club, Evening Show. The service is acceptable for China, but does not have that extra bit some 5 star hotels typically do and lack of decent English speakers. Unfortunately it suffers from the growing trend of having a sky lobby located on a high floor and some floors (such as mine) only accessible by going down to the ground floor after checking in and then going back up.