Hotel Emas Tawau

Everything is consider good for the hotel. Just when coming to breakfast ...its a bit late for food serving. 10% of the food haven't yet come out and some of us already complete their breakfast.

reached late evening to check in, rooms were already available. upon reaching the room, noticed the room was very musky. no decent wardrobe and the air cond was very noisy at times. the fridge cant be switched on as it was moved from its original location thus the plug was too far away. the wifi was also out of service. second day, had to ask the front desk to ask the staff to move the fridge, fix the internet and check on the water supply as there was water disruption on the second day! breakfast was very limited and the restaurant didnt refill the unavailable dishes. noticed they were signages with different directions for the Kiblat in the room and both directions were wrong. the bedding was not very comfortable and didnt manage to sleep properly at night. very poor soundproof and could hear some teens laughing and smoking along the corridor. the front desk counter staff were not very friendly, not very courteous and they hardly smile. the only staff worth the praise was Awal who works at the restaurant: very courteous and friendly.