I went to check in and they had no record of my booking through Hotels.com. This was fine as she was able to accommodate us still. What wasn't fine is that it took her almost an hour to check us in because of it. The hotel was dead and we were in a rush but she didn't care. Then proceeded to take another 20 minutes to walk around to find a clean room for us. Our stay was okay, nothing horrible, but then they charged me twice! I'm currently disputing this with my credit card company, which will take about a month unfortunately, but I've been calling and texting the hotel owner as well as the front desk person and they refuse to refund the second charge.....just hoping that I'll get bored and suck it up. So if you decide to stay, be prepared for them to try and scam you. And don't expect Hotels.com to help as they won't do anything either.

The Riverside is an older motel steps from Okanagan Lake that has been nicely updated. It is clean and the rooms are a decent size. There are restaurants within a few blocks and Main Street is a mile away.

i booked a room and showed up 30 minutes later but the decided to close early so i wasnt able to check in and get my room so i had to get a different hotel

The unit I was in had large fridge and kitchen appliances available. Motel is just across from lake and walking paths.

Person checking in could not find our reservation , I offered confirmation number too. Charged more than orbits reservation . Outside of building was in need of some TLC , had me wishing I booked elsewhere . Room was recently renovated and was quite nice

Great location, close to beach & restaurants. Renovated rooms. Could use some shelving or wall hooks in bathroom.

It was decent & clean. Some refurbishment has been done. It’s your typical penticton motel.

2 friends and I stayed in a room with "2 queen beds" as soon as I walked in i noticed the beds are half the size of a queen. I mentioned it to the front desk and they moved us to a new room, which had the same sized beds. Looking at their photos, all queen rooms have these tiny beds. The stay was good other than that, but they are falsely advertising the size of their beds. Barely big enough to share with another person.

When we arrived didn’t get what we paid for , when confronted front desk said this was the last room available. So took it ,first the one lock didn’t work , then the microwave was broken , fridge not even plugged in, no coffee in the room Yes they did change out microwave thankful for that just thought it wasn’t best customer service and no discount offered The room was updated with flooring and bed so enjoyed that

Great place for a quick stay after a concert. Walkable to shops, restaurants, beach. The units are older but have been nicely renovated with new flooring and paint. Bed was super comfortable!

The Riverside is an older motel but has been nicely updated and modernized. The beds were comfortable and the room had a new look.

The staff were very friendly and the new upgrades include vinyl plank flooring, new beds and bedding. The tub area was not inviting. At least the floors will be clean and the bed comfortable and clean. Need to move out some furniture as it's old and unecessary. I would recommend this stay for the price which was excellent.

A great place to stay with a family. It was a bit dated furniture in the living room area, but the beds were very comfortable and newer. It had everything you needed to feel comfortable.

Great place to stay!

Okay

Recently renovated, clean, friendly staff.

Daily change of towels and room cleaning. Friendly staff. Good parking, close to the lake and main highway. Although we rented a kitchenette there was no indoor table and chairs (there was one 'easy chair'). There were outdoor facilities by the pool but it was too cool to use these.

We loved the location of this property. The pool and outside areas were very clean and had great outdoor seating. Bed was comfy. My only recommendation would be to replace the tile in the bathrooms. Our bathroom was not perfectly cleaned on our arrival. I am sure house keeping would have addressed this but our stay was short so we didn’t bother to notify them of this issue.

Plenty of room space. There were no linens to dry the dishes that we washed before we left. We also did not think that the glassware was clean before we had used it. Also, there was no stopper for the kitchen sink. Front desk fellow was very nice whenever we had questions.

Went to event with my Sister and my Daughters. Stayed at the hotel for the night, very happy with the experience.

Been going here since i was 7 years old!im 41 now and the renovations look great. Me and my 4 year old had a great time there. Love how it’s close to everything ! We will be coming back!

Loved the cozy motel, pool and close to atractions.

Clean and comfortable motel. Close to beach and downtown.

Clean and updated motel room. Comfortable bed. Convenient location.

Handy to parking. Good air conditioning. Comfy beds.

Was close to everything, the only hiccup was disrespect by a couple of drunken patrons from Kamloops who had been drinking and spending their day in the pool.

Great location. Very clean and newly renovated although it is an older Motel. Nice pool and helpful staff. A great value play!

Hair in tub, very dirty upholstered chair. Comfortable beds and clean linens.

Clean, comfortable and very friendly staff.

We stayed here one night and the price is right. The hotel was clean, friendly staff and in a good location close to the beach and the Convention centre. The rooms have been updated with comfortable beds and lines, but the bathrooms are still quote outdated and bath tub is the old style. Fine for a quick layover though

Great location and very clean. Nothing fancy yet probably the best place I’ve stayed in penticton to date due to the amazing location, friendly staff and cleanliness.

Staff is great and friendly. Pool and facilities are upgraded and well cared for. Will stay again!