no hot water during bath, bath water too small

Old hotel but close to the city and walkable distance

Great Stay, Nice Place - However, the shower unit should be maintained !

OK but definitely not as high-end as the photos suggest. Location is good. Towels are threadbare and are well overdue replacing.

OK but definitely not as high-end as the photos suggest. Location is good. Towels are threadbare and are well overdue replacing.

my room didnt have hair dryer. my sisters' room didnt have air-cond. my room was more expensive than my sisters' rooms but was so basic and ugly. their rooms were so nice. my room didnt even have a window. very claustrophobic. the only positive is the location - walking distance to Jonker Walk

my room didnt have hair dryer. my sisters' room didnt have air-cond. my room was more expensive than my sisters' rooms but was so basic and ugly. their rooms were so nice.my room didnt even have a window. very claustrophobic.the only positive is the location - walking distance to Jonker Walk

Stayed in the celebration suite. In-room jacuzzi was good! The cabinet under the sink was falling apart though. The sheets and pillows were NOT CLEAN. Didn't dare to touch the sofas either.

Friendly stuff, clean facilities, nice breakfast, close to jonker street.

The facade is all colonial but the amenities are few. Parking was sparse and outdoor on rocky surface. The towels and other hotel supplies were below my expected standard. Having stayed at other colonial type of hotels, I expected a higher standard. Even the welcome area / reception was dull and not inviting but the hotel room was clean and spacious enough. Breakfast was OK.

It was a comfortable stay and proximity to Jonker walk and Melaka Gurdwara was perfect

It was a comfortable stay and proximity to Jonker walk and Melaka Gurdwara was perfect

The receptionist is not friendly and doesn't even explain where the breakfast is until I ask. The room carpet smell and is old. Not worth the money paid.

The receptionist is not friendly and doesnt even explain where the breakfast is until I ask. The room carpet smell and is old. Not worth the money paid.

The building outside look nice but the service and facilities were very dissappointing. Firstly, the receptionist not very attentive. She only provide my breakfast voucher when I request (she didnt aware). Secondly, the room was small and didnt provide tower. Third, the breakfast area was really small and lack of choices. The breakfast tasted bad too. Please reconsider.

Avg room with avg service..

Unique boutique hotel within walking distance rom historical sites and Jonker Street. But quite disappointed our breakfast was not available due to Chef on emergency leave.

the water is hot in contrast the room also hot the air-con is not cold enough even I adjust it to 18 degree and high wind but once setup high wind, it is noisy. some small black ants walk around in the room and buffet room

It’s a stone throw away from Jonkers street. A lot of local food outlets nearby for meals all day. The room is acceptable, with limited TV channels. Free parking onsite provides great convenience. The blanket and sheets kind of thin, so don’t blast the Aircon if you are afraid of the cold. Overall a good hotel at great locations.

It’s a stone throw away from Jonkers street. A lot of local food outlets nearby for meals all day. The room is acceptable, with limited TV channels. Free parking onsite provides great convenience.The blanket and sheets kind of thin, so don’t blast the Aircon if you are afraid of the cold.Overall a good hotel at great locations.

Shower did not have hot water. To complicated to adjust.

Great location but air-conditioner is not cold and water heater just warm with low pressure. Everything else is good enough. Quiet to sleep.

The room have a smell that lingers, carpet flooring is oily, air conditioning is not cold and shower do not have water that’s hot enough to bathe.

Overall quite a good experience stay in sterling. Location is conveniently located to attractions and jonker night market.

Transportation is not easy to get there It's good for driving trips

The room was very comfortable and can go any good palace by walking. I want to come again with friend!

Bathing water not hot through out the stay, towel only available after 3.30pm.

Very nice hotel with a really strategic location. Almost all famous sightseeing places is within 1km. The only thing need to change is the fragrance around hotel walkway. Other than that, all good and totally recommended.

Nice room for family. Took the jacuzzi room. Easy place to find. Would recommend my relatives and friends on this hotel. Friendly staff. Provide good service.

Clean tidy hotel well located but lacks charm inside. Breakfast fairly basic. Good value for money.

Congratulations to the hotels web presence.... certainly highlighted its best side, however reality was no where near the photos. Room was ok though a little tired and carpet was in need on a good clean. Air-con didn't work and bathroom was very average. Breakfast was an attempt at western, however the Asian offering were not much better.

We checked in the Deluxe room 216 on the 2nd floor. We were surprised that it was facing a black charcoal like wall. The last time we came to Malacca, we stayed in the Pines Hotel and the view was simply fantastic. In this case , there was literally no view and it was so upsetting as it was our 30th wedding anniversary. We went to see the reception and told them about the room view and asked if they could change the room to better view as it was our 30th wedding anniversary. They could not changed the room and told us to check again the next day at 11am. We were given 2 options to downgrade to a standard room or upgrade to the room with jazzuci by paying RM100 for 2 nights. We decided to take the upgrade. The view was slightly "better" because we could see the shop houses roof tops. We told them we would only come back in the evening as we were going out for the day. We came back around 10pm and thought the hotel would have done something to the room to surprise us on our 30th wedding anniversary. We supposed, Sterling Hotel would not go any extra mile to please or wow their guests on their 30th wedding anniversary.